Business ProfileforAiello Home Services

On 6/17/24 Aiello was called to my rental home for a water drip issue from the shower faucet. The technician informed me that the tub and shower valve were bad and needed to be rebuilt, the total cost was over $650.00, he also mentioned that I would need a tile guy to fix the tile because he saw water behind a back panel, I did get a independent tile contractor in who informed me that the water behind the panel was a plumbing issue which was not addressed on 6/17/24. On 7/10/24 Aiello was called back because there was still a water drip issue and now the technician informed me that the drip was coming from a shower valve that was recently repaired and I was charged over $430.00. I contacted Aiello via text about my complaint and that I felt as though I shouldn’t have been charged again for the most recent work for something that should have been caught and repaired on the first visit, and I stated in my text that I felt pressured to authorize payment on the most recent work because of how the situation had negatively impacted my tenant and that it was my hope that we could resolve this situation. I did receive a text back stating that the text was being forwarded to the plumbing supervisor and that he would reach out shortly to discuss my complaint, I have not received any phone message or text back at this time.