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Find a Location

ShelterLogic Corp. has 1 locations, listed below.

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    Business ProfileforShelterLogic Corp.

    Portable Buildings
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.64/5stars

    Average of 251 Customer Reviews

    Customer Complaints

    59 complaints closed in last 3 years

    16 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/20/2012

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

     ShelterLogic offers portable shelters, Arrow storage products, portable garages, greenhouses, canopies, & pop-up canopies. 

    Products & Services

    Beach Chairs, Patio Chairs, Gazebos, Portable Shelters, Storage Products, Sheds, Greenhouses, Canopies, Pop up Canopies & Beach Umbrellas

    Business Details

    Location of This Business
    150 Callender Rd, Watertown, CT 06795-1628
    BBB File Opened:
    1/1/2005
    Years in Business:
    19
    Business Started:
    1/10/2005
    Business Incorporated:
    8/8/2011
    Accredited Since:
    8/20/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Arrow Shed
    • Shelter Logic Group
    • Rio Brands
    • Quik Shade
    • Sojag
    Business Management
    • Mr. Jim Raymond, CEO
    • Mr. Robert J. Silinski, President
    Contact Information

    Principal

    • Mr. Jim Raymond, CEO
    Additional Contact Information

    Fax Numbers

    • (860) 274-9302
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    59 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/01/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I made online purchase in 1/2024 & upon delivery of item, I contacted customer service via email to request what I believed was missing hardware. They responded by sending a second item but no hardware. At that point I dropped the matter. Several weeks later, I received 2 unsolicited orders from this company for items I did not order and did not want. I contacted the company via phone and was instructed to keep or dispose of 1 item and leave 2nd item at door front for pick up. The 2nd item was picked up as promised. After a couple of weeks went by, a ***** delivery of the box containing the returned item was attempted but refused by me. Days later, a duplicate item was delivered matching the first item referenced above. I contacted company via phone and again was instructed to keep or dispose of item. Today I received the duplicate item for a 3rd time. I am utterly stymied by this business practice and will contact this state’s Attorney General’s consumer advocacy agency and the ******** ********* ********** ****** to file complaints if this company attempts to bill me for any of the erroneous shipments
    Read More

    Customer Reviews

    251 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chelsea J

    5 stars

    04/04/2024

    This shelter came with the place I bought almost 3 years ago, no idea how old it was before that but it finally gave out. It was easy to order from the tag inside, came fast too. Only two things, I hated that sandstone was the only color for the cheaper one, I really wanted the gray one. Also they sent me promo code Welcome10 and it didn't work had to ordered without it.

    ShelterLogic Corp. Response

    04/08/2024

    Hello ******** 

    Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We are sorry to hear you weren't able to use your promo code. Next time, please call us directly and we will certainly help you place the order. 

    Thank you for choosing ShelterLogic! 

     

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