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Find a Location

Keystone Management Co., Inc. has 1 locations, listed below.

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    Business ProfileforKeystone Management Co., Inc.

    Property Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/13/2014

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers apartment rentals with units throughout New Hampshire

    Business Details

    Location of This Business
    99 Fisherville Road, Concord, NH 03303-1020
    BBB File Opened:
    11/2/1990
    Years in Business:
    39
    Business Started:
    6/11/1984
    Business Incorporated:
    1/1/1984
    Accredited Since:
    5/13/2014
    Type of Entity:
    Corporation
    Business Management
    • Ms. Sandy J. Quint, President
    Contact Information

    Principal

    • Ms. Sandy J. Quint, President

    Customer Contact

    • Ms. Sandy J. Quint, President
    • Ms. Michelle Lewis, Paralegal
    Additional Contact Information

    Fax Numbers

    • (603) 228-0424
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/03/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I live a Opechee Gardens managed by Keystone in Concord,NH. I recently found a bed bug on my wall in my apt so I alerted them about it immediately. Maintenance came over the next day to check my mattress, couch, and recliner. I was sent a text that they found nothing to show bed bugs. They had an exterminator come over to check the apt more thoroughly. Their rep at Keystone stated I “had to sign something before the exterminator came”. They didn’t tell me what I was for. He also found nothing. That doesn’t mean it didn’t come out of the walls! They cannot prove I brought anything in. I asked the exterminator (I have cameras in my apt) if he had been scheduled to check other Apts, he said no. I thought that was unusual but I’m sure it was to put the blame solely on me. The exterminator also told me they have treated these buildings before. Keystone just placed a balance of $125 on my account, most likely a charge for the exterminator. They are trying to blame me for the bed bug problem in their building. See you in court! Where you will have to prove I brought in a bed bug and that it didn’t come from another apt or within the walls.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chery B

    1 star

    12/07/2023

    If only there were a half star. Called to inquire about my account ledger. The person who answered the phone did not identify herself, so after tell her who I was I stated the reason for my call. The lady told me "hold on". I waited on the line for a while, when a person came back to the line I said "ok", thinking it was the same individual who I had been talking to, however it was someone else in the business office. She said how can I help you, so I explained all over again to this person (the reason I was calling; about my account ). This individual was rude, brash, and snarky for absolutely no reason at all. Very unprofessional.

    Keystone Management Co., Inc. Response

    12/18/2023

    Hi*****,

    We are sorry to hear that your experience was less than five stars. Our office has many employees within it and we all do our part by helping with the phones. If an employee answers the phone and does not handle the specific topic someone is calling about, the call will be transferred to the appropriate person. For my understanding, our receptionist, who answered your call let you know that she does not handle account ledgers and that she was going to transfer your call to our accounts specialist as she was the one you needed to speak with.  We do our best to provide professional and exceptional service to all callers and are sorry that you feel that this was not the case.  Please feel free to reach out to us if you have any further questions.  

    Sincerely,

    Rebecca 

    Local BBB

    BBB Serving New Hampshire

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