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          Find a Location

          J.Jill has 227 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • J.Jill

              100 Birch Pond Drive Tilton, NH 03276

              BBB Accredited Business

            • J.Jill

              49 Church St Burlington, VT 05401-4439

            • J.Jill

              345 US Route 1 Kittery, ME 03904-5577

            • J.Jill

              364 Maine Mall Rd South Portland, ME 04106-3206

            • J.Jill

              601 Donald Lynch Blvd Marlborough, MA 01752-4730

            Business ProfileJ.Jill

            Catalog Shopping
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            100 Birch Pond Drive

            Tilton, NH 03276

            Get Directions
            Visit Website
            Email this Business
            (603) 266-2600

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            Customer Reviews

            1.8/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/24/1998

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            J.Jill is a leading multi-channel fashion retailer of women's apparel, accessories and footwear.

            Business Details

            This is a multi-location business.

            Find a Location

            J.Jill has 227 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • J.Jill

                100 Birch Pond Drive Tilton, NH 03276

                BBB Accredited Business

              • J.Jill

                49 Church St Burlington, VT 05401-4439

              • J.Jill

                345 US Route 1 Kittery, ME 03904-5577

              • J.Jill

                364 Maine Mall Rd South Portland, ME 04106-3206

              • J.Jill

                601 Donald Lynch Blvd Marlborough, MA 01752-4730

              Headquarters
              100 Birch Pond Drive, Tilton, NH 03276
              Email this Business
              BBB File Opened:
              8/28/1990
              Years in Business:
              36
              Business Started:
              6/30/1987
              Business Started Locally:
              6/30/1987
              Accredited Since:
              3/24/1998
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • J. Jill Catalog
              • J. Jill Group, Inc.
              • Jill Acquisition LLC
              Business Management
              • Ms. Beverley Grant, Manager of Customer Service
              Contact Information

              Principal

              • Ms. Beverley Grant, Manager of Customer Service

              Customer Contact

              • Mr. Keith Abbott, Vice President of Operations
              • Ms. Faythe Shortell, Vice President of Corporate Communication
              • Ms. Cindy Doyle, Manager of Human Resources
              • Ms. Beverley Grant, Manager of Customer Service
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              28 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/05/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I was shopping in the fall at West Farms Mall in West Hartford ct. I identified approximately 650$ in merchandise I purchased at J.Jill. They offered a discount if I signed up for a credit card, which I did since it was such a large purchase. When the bill came, I paid 100% of the bill on the day it was due. J.Jill sent me a follow up bill the next month for approximately 8$. I assumed mistake with their billing and timing of the payment vs mailing a paper bill. The next month the bill is now 16.70 and today I received a mailed bill and a phone call asking me to pay 35.49$. The woman I spoke in 3/4 confirmed that I owe money on the cc even when I paid it in full 100% on the due date. How is this legal, fair, or reasonable?
              Read More
              Read 27 More Complaints

              Customer Reviews

              10 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ashley S

              03/14/2024

              I have attempted to resolve a complaint with J. Jill's credit card provider multiple times over the past several weeks. J. Jill has merely claimed that they cannot access my financial information and given up trying to be helpful. Unless you pay extra with every bill so that you have a credit balance on your card, you will be late in your payment and will start a cycle of endless added fees for "late" payment. I have paid my bill immediately upon it's receipt, giving the post office THREE weeks to deliver it before its due date. J. Jill's credit company fails to process payments promptly and will say that you are late. If you call, you will be met with a scripted response. This is completely unacceptable. Do not ever get this credit card.
              Read 9 More Customer Reviews

              Local BBB

              BBB Serving New Hampshire

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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