Customer ReviewsforJ.Jill

I stopped in to do some shopping at the J Jill store at the Del Monte shopping center in Monterey CA. I had my mask on but had pulled it down underneath my nose and forgot to pull it up when I walked in. One of the gals offered if I needed any help and I replied most likely, but I needed some time to look around first. As I was making my way around, another gal came out of the back room and as she started to pass me, she suddenly sidestepped and walked a wide circle around me! I was surprised and then I asked her if there was a new line of colors coming out for spring. She loudly and sternly said You need to pull up your mask correctly! We still have a mask wearing mandate still in effect in CA!" She scolded me with such disdain and disgust I will NEVER step foot in that store again! Interesting, today the mandate is officially lifted in the state of California. I have no other words but how sad to be treated so horribly. I'll gladly shop somewhere else who appreciates and wants my business. By the way, there wasn't another person in the store shopping. No wonder why

I am terribly sorry you had a bad experience in the Del Monte store. I have brought the matter to the attention of the District Manager so she can address the behavior with the staff. There is no need for any customer to be scolded. Asking politely would be the better solution.


"The updated CDC guidance on mask wearing advised that individuals and businesses continue to follow all state and local regulations. As a result, we will continue to require customers to wear masks in our stores where it is required by state or local regulations. For states and/or local areas that do not have a mask mandate, we will encourage mask wearing, but will not require it."

First J.Jill did away with ShopRunner that provided free 2-day shipping, now they've gone to Fedex SmartPost. Customers pay quite a bit for their clothes at J.Jill and then the company uses the absolute worst shipping method available to try and make even more profit. I placed two orders on 12/13/21. I got an "estimated" delivery date of 12/21 when the items shipped. On 12/20 the items arrived at a location 10 minutes from my house. It sat at that location for three days before being shipped to a location hours away. I got another "estimated" delivery date of 12/22. When it was not delivered on 12/22 I emailed customer service who told me it would be delivered 12/23. Of course it was NOT. I checked the track package link and got a "delivery not available" message for BOTH packages. I contacted J.Jill again and was told that if the packages didn't arrive by 1/6/22 to contact them. Seriously? I have to wait 31 days to see if I even get my packages, then I have to call them again?!? I don't understand how ANY company can use Fedex Smartpost, but especially one who likes to present themselves as a quality company.

Dear Ms. *******,
I sincerely apologize for the delay in you receiving your orders. I am addressing the delay with Fedex. The orders left here as scheduled. Many times we see issues and delays due to weather or natural disasters depending upon where the package has to travel to the next hub.
I do see your order was delivered by Fedex Home delivery and not Smartpost and left at your front door. I have issued a GC in the amount of $50 as a token of my appreciation of your understanding and my sincerest apologies.
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