Business ProfileforThe Zoo Health Club - Manchester

I initially signed for a year for a "express gym" near me, with the intent that I would receive coaching. I did not end up enjoying the coach sessions, so I looked into cancelling. The district manager called and convinced me to give it another try at a gym across the city. I still did not like the sessions and tried to cancel. Here is the problem, the charges I get from Zoo are through redwood who sends a receipt with no contact info. I have contacted zoo customer service on 3 separate occasions with different answers every time. "It would be a long process to cancel" was one reply, "you have to do it through the website" which I attempted to do, I called back after combing the website to find the cancellation without finding it, "you have to contact the gym you are a member of" was the last reply, which the express gym near me is not staffed. So I called the gym across the city and they said I had to come in and fill out a cancellation form. I did so, I filled out a cancellation form back in December, and was told "you will see an addition charge for the month but will be refunded after". It is now April, 1 year and 2 months after my initial signing, and I am still being charged, the express gym never provided the services the gym initially sold me on as well as run arounds for cancellations. I am currently looking into the legality of this experience with a lawyer. Have phone call records and will work on getting the signed cancellation form. This gym has been charging me $150 a month for the past 14 months.