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Find a Location

Carroll Realty, Inc has 1 locations, listed below.

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    Business ProfileforCarroll Realty, Inc

    Real Estates
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/5/2024

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers sales and rentals of property.

    Business Details

    Location of This Business
    103 Palm Blvd, Isle of Palms, SC 29451-2138
    BBB File Opened:
    3/21/1991
    Years in Business:
    43
    Business Started:
    9/1/1981
    Business Started Locally:
    9/1/1981
    Business Incorporated:
    5/1/1992
    Accredited Since:
    1/5/2024
    Type of Entity:
    Corporation
    Number of Employees:
    3
    Business Management
    • Ms. Ashley Carroll, Co-Owner
    Contact Information

    Principal

    • Mr. Michael Carroll, President

    Customer Contact

    • Mr. Michael Carroll, President
    • Ms. Ashley Carroll, Co-Owner
    Additional Contact Information

    Fax Numbers

    • (843) 886-4307
      Primary Fax

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sharon W

    1 star

    06/23/2023

    I had rented a house in Isle of Palms back in August of 2023 for July 2023. Unfortunately we had to cancel because my daughter was getting induced (having a baby) during that week and it was my first grandchild and my friend’s mom had just been put into hospice and we did not know when she would pass. I called John Beall from Carroll Realty up and explained the situation. He told me that he would give me full reimbursement if he could rent the house at the same price. Apparently someone from Vrbo called him and offered him a reduced rate which he accepted. However, he still had a month left until the actual booking and it was prime time in July so I don’t understand why he accepted the reduced rate. Probably because he knew he could charge us for the difference. Anyway, at that point he then told us in writing that he would only reimburse us 75% which would be $4676. He had only sent us $2200 at that point and so when we inquired about the remaining balance, this is what he wrote “Airbnb is withholding $4,644.00 of your payment. Of which $2,594.00 is due to the property owner. The remainder is Airbnb booking fees + the 14% Accommodations tax they are keeping regardless if you stay or not according to their policy. You can mail a check to Beall Investments for $2,594.00 to 25 31st Avenue Isle of Palms, SC 29451. Upon receipt I will initiate the complete Airbnb refund for $4,644.00. I am very sorry for the confusion. They have a terrible policy and I am moving this property off this booking platform.” Now I saw an Airbnb policy that the host is never to request more money outside of the website and so I reported him to Airbnb. After going back-and-forth with Airbnb for many hours via phone calls and chats, they told me that my only recourse was to go to the host for the money. We reached back out to him, and now he is only promising us 50% reimbursement. We have been cheated out of about $1000. This is inexcusable and very unprofessional.

    Local BBB

    BBB Serving Central South Carolina & Charleston

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