7 Customer Reviews
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Review from Aidan K
1 star04/10/2024
Truly terrible tenant experience. Rented from them for a year and have nothing good to say about the company. We had a massive leak from underneath our fridge during the first month and when calling in to get it fixed after hours (it was friday night) I got an enormous amount of attitude and pushback about getting it fixed and absolutely no urgency. We therefore had to wait for 5 days with an inch of water in our kitchen until they sent somebody out to fix it. There was also an appliance that was built into the kitchen that didn't work since our move in. I put in several work orders about it where I was told that they would send a repairman out to fix it, then they told us they would replace it, and then after 6 months of inaction they told us that it isn't included in the lease and therefore they wouldn't be replacing it and threatened to freeze our work order portal if we kept asking about it. This was after 6 MONTHS of telling us they were working on it. Upon requesting that they remove the appliance as it was in the way and we would like to utilize the space it took up we were told that we weren't allowed to remove it and that they wouldn't do it for us either even though it wasn't a part of our lease and therefore had no reason to be in our house in the first place. Overall a terrible company that is slow to assist customers (never able to get through to them on the phone) and genuinely has disgusting customer experience and care for the tenants AND THE PROPERTIES that they are tasked with managing. If I were a homeowner I would never use them as they are so disinterested in maintaining the properties they own, and the only reason the house we rented didn't have serious water damage was because I was so persistent with their entitled and rude staff.
Scott Properties of the Midlands, LLC & Scott Properties of Charleston, LLC Response
04/11/2024
Aldan lives in one of our student units in downtown Charleston. Aldan's mention of a massive frig leak with an inch of water in the floor for 5 days is so far from the truth and is a major exaggeration. He called our after hours call center on the 13th of August and Rooterman Plumbing arrived at the property on the morning of the 14th to find very little water on the floor. Rooterman turned the water valve off at the back of frig and our appliance repair company arrived on the 18th of August to repair the frig valve. Rooterman called Scott Properties after this service call and stated "I'm not sure why he reported a lot of water in the floor because there was little to no water in the floor when we arrived". Secondly, the appliance we aren't going to replace or repair that Aldan is referring to is an under counter wine frig....not a stove, refrigerator, dishwasher or microwave but a wine frig. I think Aldan considers a wine frig an essential to live, but it's not and for this reason we aren't required to repair or replace it. For this reason and many others, Scott Properties made the decision not to renew Aldan's lease agreement for another year. Aldan isn't happy about us not repairing or replacing the wine frig but the property owners are ecstatic about the property management services we have provided to them for the last three years.Review from Theresa L
5 stars03/25/2024
We have been living in our house for about 8 months I have loved everything about the house and service! They are quick to address our concerns and contact us when they are sending someone out to do maintenance and the application process was so fast and they were easy to talk to. I actively recommend my friends to use Scott properties because of the positive experiences I have gone through with them.Review from Gabrielle E
1 star08/02/2023
We were a tenant for 1.5 years. The stove that was onsite was defective and we were told by Scott Properties that we would have to pay to fix the stove to the tune of $800. I then called the manufacturer and found that this type of range had many service calls for the same issue we had encountered but that is was under warranty and they would make the repairs free of charge. We had to act as the property management company to track down the information, set up service calls and ultimately have the defective stove fixed. We vacated the property and did a walk through with one of their team members as scheduled. We were then charged rent for the next month to the tune of $4000. We notified them of their mistake via email and phone. Almost 3 weeks passed and we had to contact the home owner to have him reach out to the property management company for them to fix their mistake and refund our monies. No rush on their part, and their staff was very rude. The final straw was receiving an email stating that we were entitled to a full refund of our security deposit. By law they have 30 days to make this payment to the tenant. Instead of the security deposit refund check being mailed the day they sent us an email stating we were entitled to a full refund, which was sent to us 30 days after we vacated, the company waited another 4 days before dropping the check in the mail. Beware of this company!Review from Jeremy G
5 stars05/09/2023
I'd like to thank Gina with Scotts Property for explaining what happened with the lawn violation. My frustrated was directed at the wrong agency. Since I am a renter, I do not get the violations and Scott Properties don't issue the violations. I've had zero problems since moving here in 2020. Scott Properties always provided me with great customer service so I should have known better. I apologize for the previous comment and thank you Gina for getting back to me in a timely manner. Great Team of professionals at Scotts Propertis of the MidlandsReview from Rick C
2 stars03/28/2023
If I had to do it over again I wouldn’t use Scott Properties a second time to manage our home. Nor would I recommend them to others. I realize property managers are not in complete control of tenants so I will carefully stick to only a couple of things within Scott Properties’ control for this review. Very specifically, Scott Properties did an extremely poor job of communicating with us as owners. Only one example: they filed an eviction notice to our tenants for failing to pay rent. Scott Properties never informed us about the eviction and we just never got paid that month. When we called to get information, they never told us they filed eviction. We found out months later by accident. Scott Properties also did a poor job on some repairs in our very nice house. We were thousands of miles away thanks to the Army and trusted their “handy man” to make his repairs and return the house to its original condition. In one case, he cut a large hole into the drywall and rather than patching and repainting it, he screwed a large, ugly, unpainted metal plate over the hole. In another case, he took the deadbolt and doorknob off the front door after we asked for it to be re-keyed. He instead replaced them with a cheap and flimsy set that didn’t even cover the unpainted sections of the door. After 5 years of working with Scott Properties, we decided to sell this house, again while assigned away from SC. Our realtor, acting on our behalf, also had many complaints about trying to work with Scott Properties and will not recommend them to any one either.Review from Terri C
5 stars03/18/2022
I have used Scott Properties in Columbia for 10 or 11 years and have been so pleased i recommend to all my friends in CHS which is where i reside. They take care of EVERYTHING and when i say everything i really mean that. I trust them and if i was not wanting to sell my property i would stay with them forever. If you have a question or a concern someone and sometimes many people reach out quickly to answer you. My place has never had down time between tenants and for the 1st few years I never even paid attention to anything but the money that showed up right on time each month. Their website is easy to navigate and really gives you all the information you need so you aren't having to call them and follow up. I am going to list my place for a few months while the irons seem hot, but if it doesn't sell i will entrust it with Scott and his team again.Review from Humble Beauti
1 star10/02/2021
I relocated out of the state and chose Scott Properties to manage my property while away. This was my first home and first experience as a Landlord so this entire process was new to me. Scott made it seem effortlessly for me and that I could trust them. Everyone was very professional and responsive until after I became a client. I spoke mainly with Chrissy and because of how unwelcoming I felt when I needed to reach out to her with questions, I felt more compelled to communicate with her through e-mail instead, in which the way she made me feel as a client, did not change. The tenant they quickly selected, that I expressed my concerns about when I was informed a few days before move-in, did not work out. Scott was made aware of the situation with the tenant and didn't follow-up with me when he said which caused me to contact the office and no one was informed. I had to retell what was going on every time I called back to follow up because no one was updating me, as they said they would with where we were in the process. In the end, Calvin provided me with a list of maintenance costs (using their selected vendors) that exceeded the deposit, one of which I know was priced higher than the vendor they selected gave me because I actually spoke with the vendor regarding the service. I decided not to relist with them and my last couple of calls and the last email I sent to Calvin regarding work we discussed, went unanswered. I will not ever personally use Scott Properties again nor will I recommend them to any one.
Customer Review Rating
2.86/5stars
Average of 7 Customer Reviews
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