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Find a Location

Dominion Energy South Carolina has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    Business ProfileforDominion Energy South Carolina

    Electric Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    96 complaints closed in last 3 years

    39 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/6/2009

    Years in Business: 178

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers utility services.

    Business Details

    This is a multi-location business.

    Find a Location

    Dominion Energy South Carolina has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      220 Operation Way, Cayce, SC 29033-3701
      BBB File Opened:
      12/13/2000
      Years in Business:
      178
      Business Started:
      1/1/1846
      Business Started Locally:
      1/1/1846
      Business Incorporated:
      7/19/1924
      Accredited Since:
      2/6/2009
      Type of Entity:
      Corporation
      Number of Employees:
      3300
      Alternate Business Name
      • SCE&G
      • South Carolina Electric & Gas
      • SCANA Company
      • PSCN Energy
      • Dominion Energy
      Business Management
      • Mr. Sam Dozier, General Manager Customer Service
      • Ms. Joy Boozer, Business Process Analyst
      Contact Information

      Principal

      • Mr. Sam Dozier, General Manager Customer Service

      Customer Contact

      • Mr. Sam Dozier, General Manager Customer Service
      • Ms. Cindi Hux, Customer Contact Supervisor
      • Ms. Joy Boozer, Business Process Analyst
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      96 Customer Complaints

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      Customer Reviews

      32 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Phil M

      1 star

      08/08/2024

      I recently sent an electronic payment to Dominion, unfortunately an additional number was added to the payment, so instead of 346.12 it was cashed by Dominion for 3461.23 which they gladly accepted. I have been calling them since July 25th to try and get my money back and they have stone walled me since. The excuses were had to wait for check to clear, originally telling me 10 business days, they have since taken another payment for August, now telling me I can’t get my money back until August 21st, they’ve basically have my money for a month and they have lied to me first telling me 10 business days but actually it’s more like 21 days

      Local BBB

      BBB Serving Central South Carolina & Charleston

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