Business ProfileforCincinnati Dental Services Inc.

I visited this dentist in February of 2023 and started the process for dentures. They charged me $2,319 and required me to pay up front. I paid this in full, only to discover via automated text message in September that I have a "positive balance" on my account. Come to find out, I was overcharged $1,167! I went into the dentist office in November for a consultation on replacing my lower denture and requested to be refunded the overpayment. I called their billing office in December 2023, January 2024, and again in February 2024 because I had yet to be refunded. I am a senior citizen and on a fixed income so $1,000+ is A LOT OF MONEY for me to not have and be entitled to. I was told their policy is to "not release funds until all claims are settled." Moreover, according to them, because I visited them in November and that claim hadn't settled from insurance, they couldn't release the funds. I told them this overpayment predates the November visit and I should have already been returned the money. I even offered for them to bill me whatever insurance doesn't pay (if it gets rejected) but the person wouldn't agree to this. I explained to them they have been sitting on MY money for almost a year now and I don't appreciate getting the run around. The billing person said the best she could do is "try to push it through again." I'm very confused as to how a business can legitimately carry that AP on their books without issuing a refund. That seems very unethical and possibly illegal. As a senior citizen, I feel especially discriminated against because all I want is MY MONEY that I overpaid from February of 2023. I will also be reporting them to CMS because someone needs to do something about their unethical business practices.