Customer ReviewsforDisaster Solution

The work and people were great. For things done quickly and were easy to get a hold of.

Thank you for the review. We truly appreciate your business and it was a pleasure working with you!!

I cannot speak highly enough about the entire staff and crew at Disaster Solution/Illinois Restoration Services!Back in mid-January 2023, my dishwasher sprung a leak. The leak caused damage to my whole main floor and sent me and my family to a rental home for several months. Disaster Solution was recommended to me by my insurance company, USAA, and I am so happy I contacted them.They arrived quickly after I reported the damage and got straight to work on water mitigation. The first team to arrive was extremely friendly, empathetic and communicative. I had a full house - two toddlers, 3 dogs, a cat and I work from home (plus 20 or so plants that needed to be relocated). The lead of this crew was JB (***************. He was sensitive to all of this and incredibly patient as I worked to reorganize and rearrange my home. Once I got myself organized, him and the crew boxed up the rest of my belongings, wrapped my furniture and took it off to storage for me. After water mitigation was completed, I was contacted by my project manager, ****. **** - is - the - BEST. He was extremely thorough, provided ongoing updates and promptly returned calls (or just answered them immediately). I never experienced a delayed response or frustrating moment with **** and his crew. They always arrived on time, usually had answers to my questions and, if they didnt, I'd hear back within 24 hours. All in all, my little disaster took 5 months to fix. The insurance sometimes dragged, the materials took some time to arrive, but I always knew that if I had a concern that I could simply call my estimator or project manager and they would walk me through the process or provide me with an estimated timeline.

Thank you so much, we appreciate the compliments!

A heartfelt thank you to all at Disaster Solution for your competence, professionalism and courtesy from ***** who graciously fielded my phone calls, to ***** who made sure I had copies of all paperwork, to **** who supervised the project and never failed to answer my questions, to **** and the other tradesmen who did the hands-on work that kept the front of my house from collapsing to doing the final structural repairs that permanently stabilized it. All apointments for inspections were kept. Workers arrived on time and worked diligently, in spite of some dreadful weather. And the work is impeccable and a pleasure for the eyes to behold!This was a frightening and unnerving experience for me, but all at Disaster Solution led me through the process with confidence. I highly recommend them and would consider hiring them again at the drop of a hat!

Thank you so much for letting us be of service to you!

I have used this company to coordinate several jobs and one major roof replacement on my home. We were very satisfied with the professionalism and ultimately the end product of the work we had completed on our home.

Thank you very much, it was a pleasure to do each project for you!

Excellent work and follow through on a big project including an complete rebuild of my kitchen and 2 baths following a water damage pipe explosion in the middle of the night. Everyone was very, responsive and extremely capable and pleasant to work with. They were recommended by my insurance company - USAA - and that certainly is a very big plus in their favor.

Thank you very much, it was a pleasure to be of service to you!

We were very pleased with Disaster Solution. The staff was very professional, and courteous. They answered all our questions as the work progressed. We would not hesitate to recommend them. Jerry and Alice

Thank you, it was a pleasure to work with you!

Extremely courteous, professional, and quick to get the job done. I would definitely recommend them!

Thanks for the recommendation!

One call and they were out right away to assess the situation. Did a temporary fix while we waited for parts. Came out when the parts were in and fixed everything better than new. On time, on budget. And, really nice people to work with. Highly recommend fir repair and remodel.

Thank you for letting us be of service!

Disaster Solutions made a stressful time much easier to manage. They professionally assessed the situation, accurately bid the project, and started and finished the project on time. The final bill came in under the initial invoice. Great work by their entire team.

Thank you so much for the kind words. We appreciate it!!!!

We appreciate your review and we truly appreciate your business. Thank you!!

They handled a sewer overflow in my basement for me. Cleaned everything up the same day, and then handled the full remodeling as well. Great communication, quality work, and very thorough. I'd definitely use them again. Highly recommended.

Thank you for the review! We truly appreciate it and you!!