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          Straight North, LLC has 1 locations, listed below.

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            Business ProfileforStraight North, LLC

            Internet Marketing Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/2011

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Straight North LLC is an internet marketing agency that specializes in increasing website traffic, lead generation and increasing online revenue.

            Products & Services

            Core services include SEO, PPC, display advertising, email marketing and responsive websites.

            Business Details

            BBB File Opened:
            7/1/2010
            Years in Business:
            26
            Business Started:
            12/8/1997
            Business Started Locally:
            12/8/1997
            Business Incorporated:
            6/30/2005
            Accredited Since:
            3/1/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. David Duerr, CEO
            • Mr. Ian Stevenson, Secretary
            • Ms. Tammy Barry, HR Director
            • Mr. Kevin Duffy, Manager
            Contact Information

            Principal

            • Mr. David Duerr, CEO
            • Mr. Kevin Duffy, Manager

            Customer Contact

            • Mr. David Duerr, CEO
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/19/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Signed with Straight north on 1/19/2022 to have them complete SEO work for pur website. They billed us for month 1 on 1/19. Then they billed month 2 on 2/1, just 10 days later. Had we known they would do this we would have simply begun services on 2/1 and we thought this very odd but figured we missed that when speaking with them and as much of a red flag as that was, we gave them the benefit of the doubt and dint say anything about it.By month 3 of our contract with them, they had not uploaded a single piece of SEO work to our website. It was at that point when we questioned them why nothing had yet been done they said "oh, we can't upload to your shopify store, you need to pay us another 900 to do that"..... this was despite the fact that they explicitly told us they COULD do that before we signed with them and that it was included in our monthly price.It was also at this time we noted that they were over due in producing 2 months of work we had already paid for. Their own dashboard even showed it was overdue.After we called them on their bait and switch tactics they said "oh we will waive the 900 this one time"....... ummmmm. No. You're not doing us a favor by waiving it, you had already agreed you would do it in what we already paid.At this point we no longer trusted them with our login details for our website given their shady behavior and allowing due dates to lapse with no communications from then. As such we then cut off their access from all of our sensitive data at this point and requested a refund since they failed to deliver the promised work product and got an attitude with us about their shady behavior. We are seeking a **** refund for the 3 months of work they failed to deliver. THEY breached their agreement with us and what they promised to do, we have no use able work product from them still and they refuse to refund us. They offered to complete the work but we can no longer trust them with our data.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Peter H

            09/09/2022

            Straightnorth sends unsolicited emails to market their own marketing.Less than 1

            Straight North, LLC Response

            09/12/2022

            Thanks for your review. We see that you are not a customer. We apologize for the email that was sent to you by our marketing partner. Our marketing partner reached out because we have had success helping other higher education institutions with their digital marketing strategies. Our marketing partner will remove you from the email list.

            Local BBB

            BBB of Chicago & Northern Illinois

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