Business ProfileforCombined Insurance Company

February 2022 I made an accident injury claim with Chubb Combined Insurance, which was paid (Claim #********).I have been a customer for 5 year in good standing.November 2023 I required surgery from the same accident and I made a supplemental claim. This required me to mail in documentation from the hospital and doctor.Patiently I waited to hear from Combined Insurance to acknowledge they had received the documentation and began the supplemental claim. Finally on 04/10/25 @ 3:04 pm I called and inquired on the supplemental claim status. I request to speak with a supervisor after not receiving an adequate response from the call taker. I spoke with ******** who assured me that they had received the documents I had sent in. She confirmed receipt of the documents and said that everything was with the claims adjuster, *********************. ******** said that she would expedited my claim and understood my frustration about the lack of communication.She said I should finally receive a call from ****** within 48 hours. I did not receive a call.On Friday 4/19/24 @ 0938 I called back into Combined Insurance to seek information as to the delay and why I had not been contacted yet. I Spoke with another supervisor, *******, again and I was told my case had been escalated again, and the claims adjuster, *********************, would call me but could not say when. I never received a call.On Tuesday 05/07/24 @ 0900 I called Combined Insurance once again seeking information as to the status of the claim and why I had not received a call? I asked to speak with a supervisor and once again spoke with *******. She checked for updates on escalation case and advised that it was still being reviewed by the claims adjuster. @ 0940 I request to speak with ********* supervisor and I was forwarded to the escalation team supervisor ******. She advised that she was escalating my complaint to her supervisor and asked to please allow 48 hours for the review. I patiently agreed