286 Customer Reviews
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Review from Jose G
1 star08/26/2024
We had such a horrible experience with 2 individuals who are very successful in this company and boy they are both users and typical used car salesman. They only care about signing you up and then when you do have a claim they are no where to be seen!!!! These people treat their so called clients like a product, once I get what I want we don't care about you attitude. We decided to cancel there so called insurance policy and we are going with another company that treats us with respect and compassion. THE WORST GREASY 2 SALES PEOPLE I'VE EVER MET!!!!
Combined Insurance Company Response
08/28/2024
Hello, we are sorry to hear of the difficulties you have experienced. In an effort to better serve you, we have forwarded your comments along with a callback request to our *********** for assistance. If I can be of any further assistance, please email me at ************************************* Thank you, *******.Combined Insurance Company Response
08/28/2024
Dear *********************, please disregard our previous message. Unfortunately, we were uunable to locate your policy with the information provided. Therefore, in order to better assist you, please email me at ************************************ with your policy number and preferred contact number. Thank you, *******.Review from Shandrica D
1 star08/19/2024
I filed a claim with them sent in documentations supporting and I still have not received anything from them. I'm going to cancel the policy; however, I have been paying them for years and only used this once! Wasted my Money!Combined Insurance Company Response
08/21/2024
Hi *********, we are sorry to hear of the difficulties you have experienced with your claim. In an effort to better serve you, we have forwarded your comments along with a callback request to our ***************** Team. If I can be of any further assistance, please email me at ************************************* Thank you, *******.Review from Natasha B
1 star08/19/2024
If I could give a zero I would. After reading all of the complaints it seems like I'm not the only one. I submitted my paperwork in June and the only reason they reviewed my claim a month later was because I called several times asking for an update. They keep asking for the same paperwork to be sent in and when I call and ask if they see my submitted paperwork they tell me they have everything but then Ill receive an email asking for the same paperwork. Its time that the Attorney General looks into these complaints and require this company does its job or shut them down! If this is not resolved by the end of September I'm notifying the *** the News, and the bank that pushes this insurance. 8/19/24 BEWARE OF THIS COMPANY.Combined Insurance Company Response
08/21/2024
Hi *******, we are sorry to hear of the difficulties you have experienced with your claim. In an effort to better serve you, we have forwarded your comments along with a callback request to our ***************** Team. If I can be of any further assistance, please email me at ************************************* Thank you, *******.Review from Kristen H
1 star08/14/2024
There are the worst disability insurance company on the planet! I have been giving them a lot of money since 1999 way before they were bought by *****. Their website is garbage so I decided to call. Big mistake! I kept getting put on hold for an hour and a half. Finally, I asked for a manager, and she proceeded to tell me that a disability claim would not be paid out for 90 days after surgery. I am a self- employed hairstylist and I need carpal tunnel surgery. How am I going to survive in that 90 days? If I would've known any of this, I would have canceled a long time ago and went with another company. I would not recommend this disability company to anyone. Period!Combined Insurance Company Response
08/15/2024
Hello *******, we are sorry to hear of the difficulties you have experienced with your policy. Please email me at **************************************** with your policy number and preferred contact number if I can be of further assistance. Thank you, *******.Combined Insurance Company Response
08/15/2024
Hello *******, we are sorry to hear of the difficulties you have experienced with your policy. Please email me at **************************************** with your policy number and preferred contact number if I can be of further assistance. Thank you, *******.Review from Aaron B
1 star08/12/2024
Complete garbage. You have to ask for them to submit your claim twelve times before they even think about paying out months later.Combined Insurance Company Response
08/14/2024
Hi *****, we are sorry there has been a delay in considering your claim information. Please be assured that the review has now been finalized. As a result, your benefit check was processed on August 13, 2024 and mailed within approximately two business days. We kindly ask that you allow a few more days for it to arrive. You will be receiving it in the mail shortly. If I can be of any further assistance, please email me at ************************************* Thank you, *******.Review from Jessica A
1 star07/08/2024
Very disappointed!!! I have paid accident insurance with them since 2020. You call they say they resolved cases in 10 to 15 days what a lie. I filed a claim on 6/12/24. Never heard anything. Then I call they will expedite my calls. Nothing. Now they said they don't honor the 10 to 15 business days. Waste of ************** They are completely ridiculous! Don't give your money away.Combined Insurance Company Response
07/09/2024
Hello ****************; I am sorry for the delay in processing your claim. I have sent a request to the **************** team asking that this be expedited, and I hope that this will be resolved for you in a short period of time. If you need further assistance, please contact me at ************************************* Thank you, *****Review from Dale W
1 star07/08/2024
First they try make you jump through hoops till get tried and give up on claim. Then after being told father in law passed away still took payments out of checking for three months. Then send paper bill. Know the man had passed.Combined Insurance Company Response
07/09/2024
Dear **************. I am sorry to learn of your father in laws passing. Our billing system automatically sends a paper bill when a policy is removed from the automatic premium billing, please disregard any notices that you may receive. If I can be of assistance with a claim, please provide email me at ************************************* with the name of your father in law, policy and/or claim number.Review from seyedeh sana e
1 star07/04/2024
I am extremely disappointed with the service provided by [Insurance Company]. I filed a claim six months ago and have been met with nothing but delays and excuses. Despite providing all the necessary documentation promptly, my claim has still not been resolved.The customer service is abysmal. Every time I call for an update, I am either put on hold for an unreasonable amount of time or given vague responses that do not address my concerns. There seems to be a complete lack of communication within the company, as I am constantly asked to resubmit documents that I have already provided multiple times.After six months of waiting, I have yet to receive any payment or even a clear answer about the status of my claim. This level of inefficiency and unprofessionalism is unacceptable. I trusted [Insurance Company] to handle my claim with care and urgency, but they have failed miserably.I would not recommend this company to anyone. Save yourself the frustration and look elsewhere for your insurance needs.Combined Insurance Company Response
07/08/2024
Hello Seyedeh; I am sorry for the delay in processing your claim. I have sent a request to the **************** team in ****** asking that this be expedited, and I hope that this will be resolved for you in a short period of time. If you need further assistance, please contact me at ************************************* Thank you, *****Review from Gwendolyn D
1 star06/28/2024
I have been waiting for my payout on my accidental claim since 4/2024. Its about to be July 2024.I have been on with three different agents for a total of 3 hours. I was promised they would find my adjuster and escalate the claim. There is no movement on my claim and I provided all the info from the ** and Surgeon follow up. ****** I need to find a different company. I would like to get in contact with the owner of combined life. I have asked on each call for the owner's info. They refuse to give me the info. No one should beg for reimbursement when they are hurting. They do not beg for my payment every month.Combined Insurance Company Response
07/08/2024
Hello ****************************; I am sorry for the delay in processing your claim. I have sent a request to the **************** team asking that this be expedited, and I hope that this will be resolved for you in a short period of time. If you need further assistance, please contact me at ************************************* Thank you, *****Review from Kalena W
1 star06/28/2024
Do not waste your money. The customer service *****, no form of communication and a bunch of lazy workers. Filed a claim and waited 3 month for a letter stating they're waiting to assign me a person.Combined Insurance Company Response
07/08/2024
Dear ********************, We regret that you are disappointed, and we appreciate your feedback. We are always striving to improve. If youd like for us to call and conduct a further review of your claims, please email me at ************************************* with your, claim, policy, and phone number and best time to call. Thank you,
Customer Review Rating
1.31/5stars
Average of 286 Customer Reviews
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