One Solution, Inc.
4 years in business6221 N Niagara Ave Apt 408
Chicago, IL 60631-2119
- (773) 326-3561
Additional Phone Numbers
- (855) 509-5713
- (833) 663-8324
Additional Email Addresses
Find a Location
Type of EntityCorporation
- Mr. Gagan Dang, Founder/Director
- Computer Hardware
- Printer Sales and Service
- Computer Parts
- Major Appliance Services
- Computer Services
- Computer Software Developers
- Computer Disaster Recovery
- Computer Room Equipment
- Computer Repair
- Computer Programming
Products & ServicesOur services are available on a 24X7 basis. Our professionals have developed state-of-art knowledge with the help of training and work with leading edge technology to solve all your complex problems related to your computer. OneTech services fix comes with a 7-day, 100% satisfaction guarantee.
We are a global technical support company for residential and small businesses. Our services cover any IT need, including software support, operating system support, printer support, router support, virus support, spyware support, and computer optimization. The company can assist with common printer problems for a variety of different makes and models of printers, including those from Canon, Dell, HP, and Lexmark, and can assist with malfunctioning routers to help companies and individuals return to using the internet after their router has stopped working. One Solution can also help to remove malware and viruses from infected computers and can determine why a computer or network is running slowly and return it to optimal levels.
Service AreaWe service the following area(s): Illinois
Alternate Business Names
Methods of Payment
- Visa, Mastercard, American Express, Discover, ACH, Check
Refund & Exchange Policy:
To initiate any refund you can inform your case to refunds and cancellation department on toll free number 1-855-509-5713 ( 10 AM EST to 7 PM EST) or write to BILLING@ONETECHSHOP.COM
The standard time to process a refund is within 24 working hours of submitting a refund request, however please note most banks take 2 to 3 days to credit the customer account after we have processed the same.
In case of refund of non USA customers, if the refunded amount is less than the original amount then One Solution Inc. is not liable to refund that difference amount as this difference is due to the currency fluctuation.
Customers are advised to read the following carefully before claiming a refund.
Onsite Support Plans / Consumer Bills:
All Onsite support service can be cancelled and complete refund claimed if a formal cancellation is done at least eight hours before engineers planned visit. In case the engineers visit is delayed beyond 2 hours of committed time without information and your consent then the same can be cancelled anytime without any payments.
Please note if the engineer has visited and system can not be repaired due to your unavailability then a minimum $ 79.99 will be charged and any additional amount paid you will be refunded.
Onsite Services orders are Services Only Contracts and do not include any parts replacement if any parts are found to be defective. No refunds can be claimed if any change requests are made in less than 8 hours of technicians planned visit or during or after technicians visit.
However, if you feel that the primary issue reported at the time of service order is not resolved as per your expectation, you can get a revisit arranged by calling us on the toll-free number at no additional cost to you.
No refunds can be claimed once a software or hardware order is placed by the company for the customer.
Customers can avail a full refund of services amount excluding any amount paid for software ( if license is installed and activated ) or any hardware, if the technicians are not able to address the primary issue reported during the first 15 days of services contract start date.
However in case the primary issue is resolved, and immediately customer wants to cancel remaining period of subscription then amount deducted would be $ 99.99 (rest amount refunded back) and for Subscription based services cancellation after 7 days of first problem resolution the amount deductible would be 99.99 plus 19.99 x number of months from subscription date.
PLEASE NOTE REFUNDS AND CANCELLATION DEPARTMENT CAN BE CONTACTED ON TOLL FREE 1-855-509-5713 BETWEEN 10 AM EST 7 PM EST. MONDAY TO FRIDAY
OR via email on BILLING@ONETECHSHOP.COM
OR write to:
One Solution Inc.
6221 N Niagara Ave,
Chicago, IL 60631
One Solution Inc. is an on-demand, in-home tech support and IT repair service provider. Incorporated in Chicago, IL in September 2013, One Solution started off by fixing PCs online and evolved into a smarter and more efficient venture providing onsite support to it's home customers and business clients. Due to the high influx of home and consumer tech products and smart devices, One Solution Inc. recently launched OneTechShop.com with the aim of fulfilling all it's customer’s Tech and IT needs. At One Solution Inc., we are always on our feet to help you out at any time of the day. Our services are available on a 24X7 basis. By leveraging cutting-edge technology and tools, We Are fully dedicated to our customers & services we offer. Simply put, we thrive on making OneTech the most trusted brand, fulfilling all your Tech & IT Needs. With our hard work and perseverance we have all through the years, have managed to catapult goodwill of the company and the satisfaction level of our clients to new heights. Our professionals have developed state-of-art knowledge with the help of meticulous training and work with leading edge technology to solve all your complex problems related to your computer.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.