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Find a Location

Scrip, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Scrip, Inc.

      360 Veterans Parkway Ste 115 Bolingbrook, IL 60440-4673

      BBB Accredited Business
    • Scrip, Inc.

      5350 NW 35th Terrace, Ste 100 Fort Lauderdale, FL 33309-6334

    • Scrip, Inc.

      360 Veterans Pkwy Suite 15 Bolingbrook, IL 60440

      BBB Accredited Business

    Business ProfileforScrip, Inc.

    Chiropractor Equipment
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/29/2017

    Years in Business: 57

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Scrip Company provides health and wellness products and services for Physical Therapy, Massage Therapy, Chiropractors and Health Practitioners.

    Products & Services

    This company offers Chiropractic, Massage Therapy, Physical Therapy and Spa supplies & Equipment.

    Business Details

    This is a multi-location business.

    Find a Location

    Scrip, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Scrip, Inc.

        360 Veterans Parkway Ste 115 Bolingbrook, IL 60440-4673

        BBB Accredited Business
      • Scrip, Inc.

        5350 NW 35th Terrace, Ste 100 Fort Lauderdale, FL 33309-6334

      • Scrip, Inc.

        360 Veterans Pkwy Suite 15 Bolingbrook, IL 60440

        BBB Accredited Business
      Location of This Business
      360 Veterans Parkway Ste 115, Bolingbrook, IL 60440-4673
      BBB File Opened:
      11/12/2007
      Years in Business:
      57
      Business Started:
      1/1/1967
      Business Started Locally:
      1/1/1967
      Date of New Ownership:
      9/15/2006
      Business Incorporated:
      9/15/2006
      Accredited Since:
      9/29/2017
      Type of Entity:
      Corporation
      Alternate Business Name
      • Bodywork Mall
      • Scriphessco
      • Massage Warehouse
      • Promed Products Xpress
      • Advantage Medical
      • Allegro Medical
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Luke Massery, CEO
      • Ms. Ray Milnes, CCO
      Contact Information

      Principal

      • Ms. Ray Milnes, CCO

      Customer Contact

      • Dawn Rodgers, Director of Customer Service
      Additional Contact Information

      Fax Numbers

      • (630) 771-7500
        Primary Fax
      • (888) 674-4380
        Other Fax

      Phone Numbers

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/12/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I have been using this company for years. I ordered 4 bottles of massage lotion and they sent the wrong product. I called and we worked it out. The 2nd order came again with the wrong product. After the 3rd try, I received the correct product, consequently, I am still being billed for the product they sent $132.57 account#**********. I have called several times and emailed and have been told my account is fine, that the system just sends out statements. The last time I called I was told that they would talk with a superior and ensure my account was cleared and I would no longer receive a bill. This is now the 2nd month they have sent a bill and I am getting charged a $25 late fee on top = $50 extra so far. I have tried to call several times the past couple of days, but it seems like this company no longer accepts phone calls. I have emailed this week with no response. I do not owe this money and want my account cleared. Can you please help!
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joseph B

      1 star

      06/14/2023

      I had been ordering from this company for 9 years. On my last order I did not receive the product. I was on the phone with them for hours over this issue. They said I did not choose the correct address and that they shipped it to my old address. That is not true. After much arguing they said they would ship it out again. Again I did not receive it. They then said that they shipped it to the wrong address again. And, they said if I wanted the product I would have to pay for it, AGAIN. So I am out the money and never received the product. These people are rude; I have not received my product, and they have taken my money.

      Scrip, Inc. Response

      06/16/2023

      Hello, as we did ship to the address entered on your web order what we did not do was verify the address for the new shipment. As our vendors do not change address on orders. As a one time courtesy we have refunded you for the item only.

      Local BBB

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