ComplaintsforScrip, Inc.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been using this company for years. I ordered 4 bottles of massage lotion and they sent the wrong product. I called and we worked it out. The 2nd order came again with the wrong product. After the 3rd try, I received the correct product, consequently, I am still being billed for the product they sent $132.57 account#**********. I have called several times and emailed and have been told my account is fine, that the system just sends out statements. The last time I called I was told that they would talk with a superior and ensure my account was cleared and I would no longer receive a bill. This is now the 2nd month they have sent a bill and I am getting charged a $25 late fee on top = $50 extra so far. I have tried to call several times the past couple of days, but it seems like this company no longer accepts phone calls. I have emailed this week with no response. I do not owe this money and want my account cleared. Can you please help!

  

  Business response

  12/13/2023

  Hello, we do apologize our warehouse missed processing the returned incorrect items. We have processed the refund for the 4 gallons returned to us and they will see the refund in ***** business hours. We have also reversed the late fees. 

  Thank you, 

  Dawn 

  Customer response

  12/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Never been on this site never ever had anyone take info from my card yet I'm charged with a charge from them for 47.27$ and now have to terminate my card

  

  Business response

  05/08/2023

  Hello *****, we unable to find an order or any of your personal information in our ordering system. We do apologize, but we would assume someone got ahold of you credit information and tried to make a purchase to see if they could process a payment. We are also  the parent company for Allegro Medical and Massage Warehouse so if you tried to place an order from there it would have stated dba Massage Warehouse Or Allegro Medical. 

  Thank you 
  

  ***********************

  Customer Service Manager. 

• Initial Complaint

  04/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Guardian Envoy 480 Deluxe Rolling ****** on 4/13/2023 for my 95-year-old dad (Veteran of WWII). When it arrived, we took it out of the box (the box had a couple of small tears, not much at all) and noticed immediately one of the wheel's axles was bent. I emailed the company and then my brother **** called the company. We sent pictures as they requested but we were given the run-around. We were told that it was *******'s responsibility then it was the Shipping company's responsibility then it was Allegro's responsibility for the damage/replacement/refund. No one wanted to refund our money or give us a replacement so now my dad who needs his ****** to get around has nothing. At this point, we just want our money back.

  

  Business response

  04/27/2023

  Hello *******, we do apologize for this issue could you please provide the order number or the name on the order along with the zip code delivered to so that I may investigate this issue. 

  Thank you 

  ***********************

  Customer service manager 

  Customer response

  04/27/2023

   
  Complaint: 19983934
  
  Per your request, the order number is #***********
  
  Sincerely,
  
  ***************************

  

  Business response

  05/01/2023

  Hello, Medline will be shipping out a new order today and you will receive it in a few business days. You may keep or dispose of the damaged item. We do suggest in keeping anything that can be replaced on the item like the handles and the brakes. 

  Thank you

  ***********************

  Customer Service Manager

  Customer response

  05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered medical supplies online. Debit card charged. Product never delivered. Vendor refuses refund. **************** will not assist. Invoice #*********** for Order #*********** for medical supplies.

  

  Business response

  01/06/2023

  Hello, we have gotten confirmation from the vendor that this order has been canceled and we have refunded the customer. 

  They will receive their refund in ***** business hours. A refund email was process direrctly as well. 

  Thank you 

  Allegro Medical 

  Customer response

  01/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was looking online through ****** for a portable massage table, which is exactly what I typed in. Among the many results for exactly that is a page for massage warehouse in the same price point as many of the other ads. I even sent it to my friend and neither of caught the fact it's incredibly misleading and is ONLY for a headrest to a table. The image shows a massage table and again, this shows up with all the ads for massage tables. I bought the product and when only a headrest showed up I attempted to return the product. I was told the company that makes the product is who I have to get a return with, but the customer service rep would reach out for me and email me the return number. No one ever got back to me and a few weeks later I called again and the never had been on the file for weeks. They made me return this product on my own dime and it's been lost in the mail for over a month. This company is supposed to be reputable but I have found them to be misleading and seemingly purposefully complicated to avoid paying refunds. I would like my full refund, regardless of if the package ever gets back to them (it last showed it's indeed in their state and should have been delivered locally already) **** is telling me there's nothing they can do and if massage warehouse had simply provided return shipping label like every other company, this would not be a problem.

  

  Business response

  05/26/2022

  Hello, please see the screen shots of our website listing for this item. This does not state this is a table in any of the information. It explains this is a double tilt face rest. There are no measurement for a table nor is there a full picture of a table.  As for the lost package the consumer would need to reach out to **** to file a claim for the lost item as they are the shipper of the package. Our website does list the refund policy that states the customer would need to pay for return shipping on an incorrect item ordered. We do apologize for the delay in the reply on shipping back the return. We are unable to refund for an item that has not reached our warehouse. 

  Thank you

  Dawn 

  Customer response

  05/26/2022

   
  Complaint: 17259285
  
  I am rejecting this response because:
  
  as stated the ad is misleading as it shows up under search for portable massage table. As is shown in the original attachment. Sincerely,
  
  *****************************

• Initial Complaint

  05/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  i was searching for medical devices. their agent inform YES we have those devices. THEY DID NOT!!! i order two boxes and inform WRONG DEVICES!!!!!!!!!!!!!!!!!! i would like me money back and return their products. i had to ship back to another address and *** has dropped off their products. im waiting for a refund of 63 dollars since jan. the company refuses to refund me please resolve thank you *******

  

  Business response

  05/17/2022

  Hello, we have refunded the customer for this order and they will see it refunded back to their payment method in ***** business  hours. 

  Thank you 

  ***********************

  Customer service manager

  ********************** Companies

  Customer response

  05/17/2022

   
  Complaint: 17208387
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************************

   

   I need proof  i didnt see a credit on my account   thank you   when was this credit applied 

  

  Business response

  05/17/2022

  Hello, this credit was applied today so will take ***** hours as stated for them to see it on there credit card/debit card depending on how long it takes there card to process a refund. 

   

  Thank you 

  ***********************

  Customer Service Manager. 

  Customer response

  05/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Massage Warehouse/Hot Towel Cabi/W95351730001..Purchase Order: 7000542867..January 12th - Ordered, Paid $303.08..January 13th - Shipped..January 18th - Delivered..January 22nd - Contacted customer service because of faulty door/not sealing..January 23rd - Received email requesting pictures and serial number..January 26th - Sent email requesting replacement, also containing pictures and videos..January 29th - Received email requesting the same information again (previous couldn't be opened)..January 29th - Sent email with said information..January 29th - Received email saying they will contact the manufacturer of product and update me..February 8th - Sent email requesting an update..February 16th - Sent email requesting refund and an update..As of today, Friday, February 18th, 2022, I have still not received any further communication trying to resolve this issue..

  

  Business response

  04/06/2022

  Hello, this customer was refunded the same day they filed the complaint. I do apologize I thought this information was sent to you.

  Customer response

  04/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Ordered medical supplies Oct 13th 2021. They contacted me to tell me the order would be delayed Oct 27th via email. I paid $47.72. I have received nothing and haven't heard anything from them since and tried many times to make contact. Order number ***********.

  

  Business response

  02/04/2022

  The item purchased was on a manufacturing backorder at the time of purchase.  An authorization only was placed on the credit card used to make the purchase.  No charge was placed against the credit card.  The order was canceled on 11/11/2021.   Due to supply chain issues, this item is still currently unavailable. 

• Initial Complaint

  01/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered a Master Massage Husky ********* XXL Portable Massage Table Package Black on 10/8 It is listed as XXL with a length of 84 inches, which is not accurate, unless you include the face cradle. All other brands that I found on the same site that I ordered from, list the length of their tables without the face cradle included. Second issue is I asked for a replacement because I decided to use the same style for my travel practice, because of its advertised wight limit of ***** pounds. The table I received gives a cracking sound at times when some of my moderate sized clients are on the table. I have had to stop using this table all together. They asked for me to replicate the sound and send them a video, which I am unable to do, simply because it is a health hazard to allow any other clients on the table, and because I work alone, I have not been able to replicate the sound. I'm likely not heavy enough, and don't want to be bouncing around on the table, and potentially hurt myself.Order ID **********

  Customer response

  01/05/2022

  Submitting order as requested.

  

  Business response

  01/05/2022

  We extended the customer a return authorization as they could not provide the documentation required by the manufacturer to document said defect as of 12/15/21. The customer does not want to pay to return the item and thus they filed the complaint. A partial refund would be applied less a re-stocking fee of 20% in accordance with our returns policy. If the product is returned and found to be defective, the manufacturer will send out a replacement item under their warranty. 

  Customer response

  01/05/2022

   
  Complaint: 16429480
  
  I am rejecting this response because: This is not standard business practice. I should not have to pay for shipping on a defective and misrepresented product. They could have easily resolved this with an exchange. I sent pictures the first time regarding the misrepresentation and then they came back with saying the table length listed was with the face cradle attached, which is not how any of the other tables are listed. They all measure without the face cradle. Considering the very high price point, and description of an XXL table, I expect to receive what I ordered. Instead, they ask me to risk my clients safety by capturing a video of them on it to create the sound of the wood splitting. Theyre simply looking to have me jum through as many hoops as possible so that I just give up on the issue. Seriously, asking for a video for the sound of it breaking?!
  
  Its the worst customer service Ive experienced in a very long time, and is not fair in the slightest.
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩