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          Find a Location

          IAA has 182 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • IAA

              2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154

              BBB Accredited Business

            • IAA

              2663 S 88th St Kansas City, KS 66111-1767

            • IAA

              1601 Thrailkill Rd Grove City, OH 43123-9735

            • Insurance Auto Auctions

              1280 Jackson St Saint Paul, MN 55117-4613

            • IAA

              400 Cherokee Dr Dayton, OH 45417-8115

            Business ProfileIAA

            Auto Auction
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2 Westbrook Corporate Ctr STE 500

            Westchester, IL 60154

            Visit Website
            (708) 492-7000

            Business hours

            Closed
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.13/5

            Average of 93 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            245 complaints closed in last 3 years

            87 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/11/2024

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            IAA provides international buyers with the flexibility of buying online either with a registered buyer account or through a broker. Our Market Alliance members can provide local support to buyers in over 170 countries with bidding, buying and shipping in select regions.

            Products & Services

            Digital Auction

            Business Details

            This is a multi-location business.

            Find a Location

            IAA has 182 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • IAA

                2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154

                BBB Accredited Business

              • IAA

                2663 S 88th St Kansas City, KS 66111-1767

              • IAA

                1601 Thrailkill Rd Grove City, OH 43123-9735

              • Insurance Auto Auctions

                1280 Jackson St Saint Paul, MN 55117-4613

              • IAA

                400 Cherokee Dr Dayton, OH 45417-8115

              Headquarters
              2 Westbrook Corporate Ctr STE 500, Westchester, IL 60154
              BBB File Opened:
              8/26/2008
              Years in Business:
              26
              Business Started:
              8/7/1997
              Business Incorporated:
              8/7/1997
              Accredited Since:
              4/11/2024
              Type of Entity:
              Corporation
              Number of Employees:
              465
              Alternate Business Name
              • IAA, Inc.
              • Insurance Auto Auctions
              • Will Buy Your Car
              • Insurance Auto Auctions, Inc.
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Alex Lopez, Senior Manager
              Contact Information

              Principal

              • Mr. Alex Lopez, Senior Manager

              Customer Contact

              • Mr. Alex Lopez, Senior Manager
              Additional Contact Information

              Fax Numbers

              • (630) 382-5628
                Other Fax
              Read More Business Details and See Alerts

              Customer Complaints

              245 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/23/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              I had my personal vehicle given away to a total stranger without ID, verification of paperwork or payment and without verifying the *** number of the vehicle.The company has admitted fault and has yet to rectify the situation, they're ignoring my calls, have not call me back or reached out to me.The lady that gave my car away still works for the company. The name of the company is IAA redemption ********** located off ***************** in ********.
              Read More
              Read 244 More Complaints

              Customer Reviews

              93 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Douglas B

              05/06/2024

              Hi people, I want to advise you guys, if you had any problems with IAA and you want to speak to a buyer service, please avoid to talk to a lady named *******, she's not nice at all, she doesn't have a customer service skills. Thanks

              IAA Response

              05/06/2024

              Hello **********************, We appreciate the feedback submitted and those from our employees as well. We will review the interaction and provide coaching to our agents as we understand they are the face of the company and communicate day-to-day with all our buyers.
              Read 92 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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