Business ProfileforMyTAXPrepOffice

I have been using My Tax Prep Office after my First Year of opening my Tax Preparation Service (which was in 2015) One of the things I love most is that you are able to get help from a Live person in a matter of seconds. They are all super helpful but I do have my favorite...ENRIQUE R. really goes above and beyond. I have been able to ask for him which makes my life so much less stressful when I can communicate with someone who already knows my situation. I am not the most tech savvy person and even with the great training videos they provide, I sometimes need further help. Just this morning, Enrique personally helped me get two factor authentication for my User accounts. Being on the cloud is also great as I was at home on my personal computer. We were able to do a three way call with my IT Tech person also which was super helpful. As long as you know your way around a Tax Return, My Tax Prep Office and their awesome Staff are as good as it gets. I really needed the extra help one season and my Best Friend who had been working for a major Tax Company prior came to help me. She was able to learn the program in no time which made my life that much easier. I used to work for a differerent Major company than she did and when we had an issue, we would have to wait up to 48 hours (and sometimes even longer during Peak Season) to get an answer from Tech Support. My Tax Prep Office even off season, will get back to you in a jiffy.

Wow! Thank you so much for your thoughtful review and for trusting MyTAXPrepOffice since 2015! We’re delighted to hear how much you value our live support, and it’s wonderful to know that Enrique has been such a great help. We strive to make your experience as smooth and stress-free as possible, and we're thrilled that our team and tools have made a difference for you. Your kind words motivate us to keep delivering the best service possible. We're always here to support you!