Business ProfileforQueen City Heating, Air & Plumbing

On 2/8/2024, we called Queen City Heating, Air, and Plumbing to unclog a drain line. The first plumber they sent attempted to open the line with a snake but stated that there was too much grease in the line, and they needed to call in a special truck to hydro-jet the line. We have had lines clogged with grease in the past and a hydro-jet has never been necessary, but we agreed to their recommendation. The second plumber came with the hydro-jet equipment and initially stated that he would need to cut open a wall and take apart more plumbing lines to unclog the drain, but later that night, he stated that he was able to unclog the drain without cutting into anything.On 2/9/2024 (less than 24 hours later), this line backed up again. We called a different company (Dr. ****** and this plumber was able to open the drain with a snake. This plumber explained to us that there was a large amount of grease in the line, but he was able to unclog it by taking apart the p-trap under the sink and running the snake 3 times, letting it run for a while each time. He also ran a large amount of water (regular water, no hydro-jet) to ensure that the drain was clear. The drain has not backed up again since Dr. ***** worked on it, which is what we would expect.I contacted Queen City on 2/12 and 2/13 and explained the situation to their office manager, **************************, and asked for a refund. This line should not have backed up the next day if they hydro-jetted the line. The service we paid for was not received or was done very poorly. Queen City has refused to refund our money and has stated that they do not guarantee their work for this kind of service, yet they do claim that they would have come back for no additional charge if we would have called them again. I doubt that they would have sent a third plumber to work on this line for free, but at this point I doubt that they would have done the work properly since they already had 2 plumbers work on it.