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          Paco Design Studio has 1 locations, listed below.

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            Business ProfilePaco Design Studio

            Ceramic Tile Contractors
            BBB accredited business

            Contact Information

            2560 Chimney Rock Rd STE F

            Hendersonville, NC 28792-9108

            Get Directions
            Visit Website
            (828) 702-5674

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/28/2017

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2560 Chimney Rock Rd STE F, Hendersonville, NC 28792-9108
            BBB File Opened:
            4/4/2016
            Years in Business:
            14
            Business Started:
            6/1/2009
            Business Started Locally:
            6/1/2009
            Business Incorporated:
            6/20/2016
            Accredited Since:
            12/28/2017
            Type of Entity:
            Corporation
            Number of Employees:
            2
            Alternate Business Name
            • Paco Tile & Flooring Gallery, Inc.
            Business Management
            • Mr. Paco Hernandez, President/Owner
            • Ms. Debbie Duckett, Manager
            Contact Information

            Principal

            • Mr. Paco Hernandez, President/Owner

            Customer Contact

            • Mr. Paco Hernandez, President/Owner
            • Ms. Debbie Duckett, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/06/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Vicki M

            08/08/2022

            The tile work was exceptional, workers were professional and had good suggestions and recommendations specific to our project. The design studio and customer service are the cause of no recommendation due to our 6 weeks **** project taking 9 frustrating months. Multiple cabinets were mis-measured; we were told for months they were re-ordered or in transit only to find out they had never been re-ordered and other items like sink, countertop, exhaust fan, cabinet handles, etc had never been ordered at all. Calls, voice messages, and texts are not returned for days or weeks if at all. The owner personally apologized and said he would make it right however it took 4 additional months. He did not return calls to us or our contractor in a timely manner. No offer of any compensation on the **** was offered either. We were advised the employee making the errors was no longer with the company however she still works there. Their office is always locked so you cannot speak to anyone face to face.

            Paco Design Studio Response

            10/24/2022

            We were subcontracted by your contractor to install cabinets, tile and countertops. Your contractor made a lot mistake with plumbing, framing and delayed us to complete the job. We had to reorder cabinets or adjust few cabinets because I was told the framing wasn't done as was specified in the drawings. I saw your cabinets under your name and contacted your contractor many times to schedule the job, I feel he didn't wanted deal with this project anymore because he told me to contact you directly and that we we did. I know it took long time to get the small countertop fabricated but it was changed twice on the color and they way you wanted the backsplash. on each changes my fabricator to pushed me 3 weeks out to fabricate the small countertop. I know I was part of this and I totally understand your frustation about taking so long but we were no responsible for all the delays.

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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