Business ProfileforAsheville Ford Lincoln

This is by far the worst car dealership I've ever dealt with. Bought a 2018 **** Expedition *** on 9/25/2021, when asked about why it was traded in the salesman stated that he wasn't sure but he figured it was someone wanting to upgrade. Once we purchased the salesman told us that we would have to come back on Monday to pick it up due to them just getting the vehicle in and it needing to be serviced and inspected. No big deal, Monday came around and we were informed the vehicle wasn't ready that there were some recalls that had to be fixed that it would be Wednesday and once Wednesday came around we were told that there was an "electrical issue" that had to be fixed but couldn't tell me what that issue was. Then I get a text message Friday night saying it would be ready to pick up Saturday morning. Within 24 hours of picking it up I started having issues with the transmission. The problems progressively got worse so my husband made a call to the service department in which he was told if the vehicle wasn't throwing a wrench on the screen that there wasn't anything they could do even though it was obvious I was having issues with it including it getting stuck in 4th gear and not moving. It finally threw a wrench a couple days later and went into the shop on October 26th at a different **** dealership due to the lack of customer service/concern with ******************** ****. I got the vehicle back on November 3rd but ended up having issues again and now it has been in the shop since November 10th waiting for either a transmission replacement or rebuild. The extended warranty that we purchased has been no help either, the **** dealer that has it now hasn't been able to get the warranty to do anything. Come to find out after paying to run a CARFAX report since one wasn't offered to me, the vehicle was offered for sale on 9/7/2021 so they didn't "just get it in" like they told me they did. Also the vehicle was marked as serviced and inspected on 9/17/2021 so that was already done when we purchased even though they told us that needed to be done. Not to mention finding out that transmission work had been done on the vehicle in March of 2021 so you cannot tell me they didn't know the car was a lemon when they sold it. Stay far away from this dealership!