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          Find a Location

          Pure H2O, Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePure H2O, Inc.

            Water Purification Equipment
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Pure H2O provides water, air, and laundry purification equipment to homes throughout central Ohio.
            See all additional business information

            Contact Information

            1739 Westbelt Dr

            Columbus, OH 43228-3811

            Get Directions
            Visit Website
            Email this Business
            (614) 932-1111

            Business hours

            8:00 AM - 3:00 PM
            Business Hours
            8:00 PM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 3:00 PM
            Closed
            Closed

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            Customer Reviews

            4.77/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/24/2010

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Pure H20, Inc., is an independent distributor and dealer of Rainsoft water treatment products and services. RainSoft is a division of Pentair, headquartered in Roselle, IL, which is affiliated with approximately 300 dealers worldwide. There are separate BBB reliability reports on other Rainsoft dealers and the company's corporate offices. All BBB reports are available at www.bbb.org

            Products & Services

            Air Purification
            Laundry Purification
            Reverse Osmosis Drinking Systems
            Water Purification

            Business Details

            This is a multi-location business.

            Find a Location

            Pure H2O, Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1739 Westbelt Dr, Columbus, OH 43228-3811
              Email this Business
              BBB File Opened:
              9/1/1982
              Years in Business:
              25
              Business Started:
              5/1/1999
              Accredited Since:
              8/24/2010
              Alternate Business Name
              • RainSoft of Greater Columbus, Cincinnati & Dayton
              Hours of Operation

              Primary

              M:
              8:00 PM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 3:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Sarah Mazer, President/Owner
              Contact Information

              Principal

              • Ms. Sarah Mazer, President/Owner

              Customer Contact

              • Ms. Sarah Mazer, President/Owner
              Additional Contact Information

              Fax Numbers

              • (614) 791-1736
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/07/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              They committed to giving me softener claiming it would extend life of appliances and knew I had city conditioned water. However the salt softened water damaged my new water heater and dishwasher and possibly pipes. The entire time they only suggested benefits and nothing about corrosive issues. I now am required to remove the system by plumber who is servicing warranty for the water heater to replace parts and to install something to descale my pipes and filter water properly. Which will also likely make the under sink filter also a wasted purchase.
              Read More
              Read 6 More Complaints

              Customer Reviews

              26 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Kailash S

              04/21/2023

              I would like to share my pain with another customer about pathetic customer service once you buy a product and have issues with the product. I called Pure H2 (Cincinnati, Ohio Location) for yearly service maintenance and they changed 3 filters for a year-old product; after filter replacement of 3 or 4 months, the water quality was similar to the Tap water. I called the Pure H2 service guy who came two times but the issue still remains the same and they will say the next appointment is after two or 3 days. Service providers do not care if the customer is going with the continuous issues, or buying water from outside, they will follow their timeline to come, even though they will not give a follow-up appointment to make sure the customer issue has been resolved or not. However, if you are a new customer and ask for a free water quality check then appointments are available immediately.

              Pure H2O, Inc. Response

              05/01/2023

              Customer service is a priority at Pure H2O. The service technicians do set their schedule a week in advance, to accommodate the best available times for customers. That can sometimes mean service calls cannot be made the same day. After installation quality checks are performed by a different department, with different scheduling availability. This customer was upset they could not get a same-day, Friday, appointment. Although he was scheduled for the following Monday, after a cancellation, we were able to attend to the customer's issue the same day, and brought a case of water to replace what was bought. We apologize for the inconvenience, and understand the frustration of not having quality water available. The source of the problem was the home’s water pressure, not the RainSoft equipment that was installed. Currently, the service technicians are working with the customer to ensure optimum water quality is restored after servicing the equipment and the water pressure was corrected.
              Read 25 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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