Business ProfileforLandscaping 365

I have been a customer of this landscaping service since 2019, the last time being June 2021. I have been extremely satisfied with their service. They were very professional, prompt and did the work as promised. On October 27, however, I contacted Landscaping 365 to service my yard (fall cleanup). They were to cut down my perennials and trim my shrubs. A 50% deposit was required, I accepted the estimate and $224.97 was charged to my Mastercard on October 28. This service was never done. I have contacted this company numerous time via text and phone calls. initially, a woman, I believe to be part of a telephone service, told me the work was scheduled to be completed in a couple of days. The work was not done. I requested to have my deposit returned to me, but did not get a response. Later I was told I was being placed on a wait list. The woman, however, could not tell me what that meant. As the weather transitioned to winter, I assumed the work would be done in early spring. Although I was not accustomed to this company acting in this manner, I wasn’t terribly concerned as I had used them in the last. On March 13 I contacted the company and Ti W****, the owner, answered the phone. Ti provided no explanation for why the work had not been done, but assured me he valued me as a customer. He offered to either refund my deposit or complete the work in the next couple of weeks. He even provided me his “personal” cell phone number and told me to call him if anything went wrong. I have contacted this number as well as the number on their website. “Elizabeth” told me she would have Ti call me. As to date, I have not heard from anyone, yet they continue to advertise on social media and send out what appears to be automated emails. If this issue is not resolved, I will have no choice but to take legal action. The lies and false promises are just unforgivable.