Business ProfileforAmerican Freight

I bought a couch in April 3 2023.The couch is losing the stuffing in the seats and arm rest ,When you sit on it you fill boards in the back and we're the arm rest is ,I called Goodlettsville tn store we're I bought it because they denied my claim and the lady told me that it was because it was out of the the manufacturer warranty which is out of the manufacturing warranty by 17 days I've been fighting with these people since Friday so I bought an extended warranty for 5 years so I felt it under extended warranty they tell me that they do not cover it it only covers if if the frame or something wrong with the frame so I'm just stuck with a $600 couch that I paid for the cushions are messed up I sit video I sent pictures you know this place is a rip-off just take your money and I think they should refund me my extended warranty since they don't want to they don't want to fix anything they say nothing's covered that wasn't what I was told when I bought the extended warranty it's all misleading stuff I've called the lady back because she told me something was in the computer wrong to give her 48 hours and put another complaint in and I did and they denied it too so she told me to call her back I called her back she was with a customer I spoke with Mark and this was at 9:30 no excuse me at 10:45 and he and he said that he would have her to call me back and it is now 1:15 and still no return call from Susan I don't understand what's going on I mean literally 17 days out of the manufacturing warranty and y'all can't do anything about it this is ridiculous