Business ProfileforColumbia Gas of Ohio

Perhaps my complaint seems insignificant but be assured it isn't to me. This past Tuesday, March 19, I received via my personal email a "termination notice" from Columbia Gas of Ohio. Apparently, my bill was past due. It made me think I don't remember getting the bill in the mail. I immediately paid the bill in full via credit card through the automated payment. Then today, March 21, I got another email, again threatening termination, with an additional bill (apparently the latest bill, in addition to the one on Tuesday). I called Columbia Gas, and after valuable time away from work spent on the phone, the person with whom I spoke discovered that the reason I had not gotten the bill is that I was on "paperless billing." I assured the spokesperson I neither knew of nor consented to such. Further, I made it clear I resented the "termination threat" with its implied characterization that I was a person who did not pay my bills. I pay my bills in full, and on time - always! Utilities, credit cards, and so forth. So via credit card I paid in full the new bill from Columbia Gas today. Some of us in Ohio pay our bills in full to Columbia Gas, despite being "bullied" by them over their own company's error. I have never failed to pay a bill to this company, or any other for that matter. Columbia Gas of Ohio has much to learn regarding demonstrating appreciation and respect toward its customers.

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