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Find a Location

MAPFRE Insurance has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMAPFRE Insurance

    Auto Insurance
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 61 Customer Reviews

    Customer Complaints

    89 complaints closed in last 3 years

    37 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/19/2016

    Years in Business: 51

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    According to information supplied by the company, it offers auto insurance, life insurance, business insurance, and homeowners insurance.

    Business Details

    This is a multi-location business.

    Find a Location

    MAPFRE Insurance has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      211 Main St, Webster, MA 01570-2249
      BBB File Opened:
      6/16/2003
      Years in Business:
      51
      Business Started:
      6/1/1972
      Business Incorporated:
      6/1/1972
      Accredited Since:
      1/19/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of NAIC-12324 for this business, issued by Massachusetts Division of Insurance

      These agencies may include:

      Massachusetts Division of Insurance

      1000 Washington Street , Suite 810

      Boston MA 02118

      (617) 521-7794

      https://www.mass.gov/orgs/division-of-insurance

      BBB records show a license number of NAIC-65935 for this business, issued by Massachusetts Division of Insurance

      These agencies may include:

      Massachusetts Division of Insurance

      1000 Washington Street , Suite 810

      Boston MA 02118

      (617) 521-7794

      https://www.mass.gov/orgs/division-of-insurance

      BBB records show a license number of NAIC-23876 for this business, issued by Massachusetts Division of Insurance

      These agencies may include:

      Massachusetts Division of Insurance

      1000 Washington Street , Suite 810

      Boston MA 02118

      (617) 521-7794

      https://www.mass.gov/orgs/division-of-insurance

      Type of Entity:
      Corporation
      Alternate Business Name
      • MAPFRE Commerce Insurance
      • Citation Insurance
      Contact Information

      Principal

      • Mr. Jaime Tamayo, President/CEO

      Customer Contact

      • Mr. Jaime Tamayo, President/CEO
      • Ms. Andrea Zemaitis, Marketing Director
      Additional Contact Information

      Fax Numbers

      • (508) 671-3468
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Auto insurance

      Customer Complaints

      89 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/25/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      MAPFRE INSURANCE MAPFRE 11 **** ROAD ****************** ***** CLAIM #************ 12/26/23 AT 6:30 pm MY vehicle was involved in accident with a 2023 ***** pickup truck.After filing a claim with MAPFRE insurance company. I was contacted by ****** EXT # ***** and told that arrangements were made for my vehicle to be fully repaired at *********************** in **************** 2/12/24 my truck was sent back to ****** ******** center because I noticed that all of the repairs discussed were not completed. At that time James M****** was put in charge to oversee the repairs. At that time the store manager reassured me all repairs would be completed that night. As of 3/22/24 my vehicles side panel has not been repaired.I have called ****** several times and spoke to the secretary to no avail. I have been without my vehicle for over 1 month. This vehicle is used for my business and needs to be fully repaired so that I can operate my business as normal. James M************* has not contacted me and MAPFRE hasn't offered any resolution.
      Read More

      Customer Reviews

      61 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carmelita R

      1 star

      04/03/2024

      Their client caused a 3 car accident, with me being the middle car. Their client didnt even slow down on 3/2/24 and used my car with my three children in it as her breaks. I got hit from the back very hard, slid forward and hit the car infront of me. Within two days I get some bogus claim for 3 thousand only the bumpers were looked at, nothing else that got smashed in, they were suppose to pay for my rental, I got charged that even though they accepted liability. I currently have no car now, oh my tow bill isnt even paid for. They tell me to pay for it and drive it to the shop or get fixed. It was especially messed up when I believe his name is *** was laughing about their insured. Client smoking weed because ha ha its legal in **************. I dont know what is funny about that because driving under the influence isnt. I pray that my daughter doesnt have any seizures while I am carless due to their crappy client, and this business s******* people over.

      MAPFRE Insurance Response

      04/05/2024

      *********, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at ************************************** with your name, claim/policy number, and a brief explanation. Sincerely, *****************

      Local BBB

      BBB Serving Central and Western MA and Northeastern CT

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