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      Country
          Country

          Find a Location

          MAPFRE Insurance has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforMAPFRE Insurance

            Auto Insurance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.18/5stars

            Average of 61 Customer Reviews

            Customer Complaints

            87 complaints closed in last 3 years

            39 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/19/2016

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            According to information supplied by the company, it offers auto insurance, life insurance, business insurance, and homeowners insurance.

            Business Details

            This is a multi-location business.

            Find a Location

            MAPFRE Insurance has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              6/16/2003
              Years in Business:
              51
              Business Started:
              6/1/1972
              Business Incorporated:
              6/1/1972
              Accredited Since:
              1/19/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of NAIC-12324 for this business, issued by Massachusetts Division of Insurance

              These agencies may include:

              Massachusetts Division of Insurance

              1000 Washington Street , Suite 810

              Boston MA 02118

              (617) 521-7794

              https://www.mass.gov/orgs/division-of-insurance

              BBB records show a license number of NAIC-65935 for this business, issued by Massachusetts Division of Insurance

              These agencies may include:

              Massachusetts Division of Insurance

              1000 Washington Street , Suite 810

              Boston MA 02118

              (617) 521-7794

              https://www.mass.gov/orgs/division-of-insurance

              BBB records show a license number of NAIC-23876 for this business, issued by Massachusetts Division of Insurance

              These agencies may include:

              Massachusetts Division of Insurance

              1000 Washington Street , Suite 810

              Boston MA 02118

              (617) 521-7794

              https://www.mass.gov/orgs/division-of-insurance

              Type of Entity:
              Corporation
              Alternate Business Name
              • MAPFRE Commerce Insurance
              • Citation Insurance
              Contact Information

              Principal

              • Mr. Jaime Tamayo, President/CEO

              Customer Contact

              • Mr. Jaime Tamayo, President/CEO
              • Ms. Andrea Zemaitis, Marketing Director
              Additional Contact Information

              Fax Numbers

              • (508) 671-3468
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Auto insurance

              Customer Complaints

              87 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/14/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              The Insurance company this last renewal for second time had increased my premium from$271 to $315. I had no accident since I had been with this car insurance. When I requested explanation no one knows why or explained why. Please, I want answers. I thought your premium doesn't go up if you don't get into an accident
              Read More

              Customer Reviews

              61 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kim V

              03/04/2024

              I have been a loyal customer of MAPFRE for nearly five years now, however, MAPFRE has failed to pay three vandalism claims. Not only that, I was informed by MAPFRE that Louie C, the Agent, never communicated with MAPFRE about the vandalism. When I filed the claims myself and followed up - I was given a very off-handed and condescending treatment. The three claims that are still under review include the following:1. Claim: ****** 2.Claim: ****** 3. Claim: ********** Not only that one of the Vandalism claims, reported for April 8, 2022 is being considered as a "Hit and Run" instead of "Vandalism" because it offers a chance to MAPFRE to deduct higher deductible. The Gentleman from MAPFRE who is handling that Claim is Bradley C. To the extent, when I try reaching the MAPFRE team for the above mentioned claims - Bradley C tried manipulating that though they settled the claim as "Hit and Run" with the bodyshop - he could charge me separately for each damage - instead of claiming it as one comprehensive incident. I fail to understand why I am not being reimbursed, where there is so much delay and why is Bradley C manipulating the Claim that has been already paid for and why was no Police Report follow-up done.

              MAPFRE Insurance Response

              03/07/2024

              ***, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at ************************************** with your name, policy number and/or claim number, and a brief explanation.Sincerely,Quality Assurance

              Local BBB

              BBB Serving Central and Western MA and Northeastern CT

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