Business ProfileforSweetwater Home Services

For 4 months my family of four and I have had no safe drinking water due to the contamination of the Rainsoft water filtration and treatment system. The contamination has gone into the reverse osmosis system and the water throughout the whole household affecting our showering, dishwasher and washing machine. We noticed that we started having rashes on our skin and some discoloration of clothes being washed. The Rainsoft technicians only have training to install equipment and test for softness of water. They had no knowledge how to solve the urine taste to our water. I had to hire outside companies to analyze our water. The conclusion was that there was sulfur in the water coming from the Rainsoft system. Their suggested solution was to change out the Rainsoft tanks and the contaminated reverse osmosis system tank. When I requested the Rainsoft manager to change the tanks which have lifetime warranties on them he pretty much hung up on me. In the past 15 years I have paid almost $20,000. to Rainsoft to keep my water safe and clean for drinking. Now when there is a problem with their products their solution is to turn off the system and drink city water. I feel that my family and I have had both physical and emotional pain and suffering due to Rainsoft products. Rainsoft has failed to keep my water safe and healthy that I have been paying them for. My daughter has an incurable cancer and I have acid reflux. We both need alkaline water. I paid Rainsoft over $700 in the past year and half for alkaline ************* I have to buy alkaline water from the store.I feel Rainsoft needs to change out all my Rainsoft tanks and compensate me for all the pain and suffering caused to my family. Their response has been cruel and caused pain and suffering. They have failed their contract and warranties.