Business ProfileforStatewide Remodeling of San Antonio, LLC

We had our back porch remodeled by Statewide Remodeling. The worst customer experience with this company. They have a wonderful warranty but were still waiting for them to fix or replace our patio screen. It has been more than 4y since the patio screen were installed in 2018, we understood during the pandemic but now post pandemic its been an absolute nightmare. We called more than 60 times, each time being referred to an area manager who was just hired and dont know the extent of our problem. **************** is extremely friendly but just a referral service, no solutions or ability to correct the problem. So many excuses, but no accountability for the contractors they hired that failed to complete the job. Each time we complain about the problem, no updates our status, we get another referral to a new manager who wants the story from the beginning with no result, patio still in disarray waiting on parts. The saddest part, in good faith we tried to handle this situation with respect and dignity and all we got was an immediate call back about another new remodeling project. Statewide Remodeling started our replacement project 2020 due to the screen failing to retract properly. The company sent workers over more than 4X to check whats wrong with the patio screen but no one documented it in their system due to employees leaving the company. Finally, they hired a sub contractor (*******************) but he refused to travel from ****** to take measurement and guess what, they were the wrong size! I guess this guy was paid in full by Statewide and was allowed to ignore our request for updates or completion date. In retrospect, Statewide followed this pattern and did the same to us. This company should be reprimanded for their action and horrific business tactics.