Business ProfileforEZCORP, Inc.

I had extended my **** where i can make a another payment on 4/2/24. I made a payment on 3/20/24 and went I looked on ****.com a ezpawn website where you can extend loans, I noticed my **** was not listed. However, my pawns have been at this location for 4 years and you'll granted an extension 3-5 days past due date. I've spoken to ****** informing him I was going to come by and show him that on my bank statement I made a payment on March 20, 2024. ****** stated if I had proof he will let me get my loan for what was due on the **** website to get my ****. MY HANDBAG WITH THE JORDAN **** was $150.00 to get out. MY JEWERLY set was $247.00 to get out which was a ring and earring set. When I arrived to EzPawn after work at 4:45pm ****** was gone for the day after speaking to him letting him know my job Texas Health was down the street and I will be there after work. I login to my account in front of one of the associate letting them know that I was there for ****** to show proof of my payment made on March 20,2024 to pay and get my ****. They sold my ****** shoes after ****** (Manager) told me that all my pawns was still there at EzPawn. The 3older Hispanic lady who been there for years have always worked with me but was very rude and telling me how I couldn't get my **** they have to go through corporate to get my ****. I told them I have my proof here in my phone letting her know that ****** told me he will work with me if i show him the date in my bank statement. The older Hispanic associate called ****** and instead of being a manger and staying to see me he left to prevent from helping me. ****** told the Hispanic associate that I could buy my loan when that was not what he said and I have my statement I want my refund back and ezpawn system had March 18,2024 which is incorrect. I want ezpawn to refund my $1100.00 back when THE ORINGIAL AMOUNT WAS $307.00 SINCE THEY SOLD THE JORDANS.