ComplaintsforEZCORP, Inc.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had extended my **** where i can make a another payment on 4/2/24. I made a payment on 3/20/24 and went I looked on ****.com a ezpawn website where you can extend loans, I noticed my **** was not listed. However, my pawns have been at this location for 4 years and you'll granted an extension 3-5 days past due date. I've spoken to ****** informing him I was going to come by and show him that on my bank statement I made a payment on March 20, 2024. ****** stated if I had proof he will let me get my loan for what was due on the **** website to get my ****. MY HANDBAG WITH THE JORDAN **** was $150.00 to get out. MY JEWERLY set was $247.00 to get out which was a ring and earring set. When I arrived to EzPawn after work at 4:45pm ****** was gone for the day after speaking to him letting him know my job Texas Health was down the street and I will be there after work. I login to my account in front of one of the associate letting them know that I was there for ****** to show proof of my payment made on March 20,2024 to pay and get my ****. They sold my ****** shoes after ****** (Manager) told me that all my pawns was still there at EzPawn. The 3older Hispanic lady who been there for years have always worked with me but was very rude and telling me how I couldn't get my **** they have to go through corporate to get my ****. I told them I have my proof here in my phone letting her know that ****** told me he will work with me if i show him the date in my bank statement. The older Hispanic associate called ****** and instead of being a manger and staying to see me he left to prevent from helping me. ****** told the Hispanic associate that I could buy my loan when that was not what he said and I have my statement I want my refund back and ezpawn system had March 18,2024 which is incorrect. I want ezpawn to refund my $1100.00 back when THE ORINGIAL AMOUNT WAS $307.00 SINCE THEY SOLD THE JORDANS.

  Business response

  04/10/2024

  We have received complaint #********, Wed 4/10/2024 1:31 PM.
  
  
  We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
  
  
  Thank you

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took out a loan using my desktop as collateral. I signed the pawn/loan agreement and as given a copy that disclosed the agreement and terms of the loan. Every time I went in and made a payment, they would staple a copy of the receipt to it for me. This allows easier tracking for me of when the next payment is due. So, on 04.07.2024 when I went in to pay the loan off and pick my desktop up, I was asked for my drivers license. Instead I gave the clerk my loan papers which they always used in the past. I paid the $260 and was given my desktop. When I left to go to my car, I realized I did not have my original loan papers and old receipts. I asked the clerk to give me back my original loan papers. He went in the garbage to get these out and said he could only give me my old receipts because I did not give him my drivers license. When I offered to give him my drivers license to get my loan paperwork back, he refused. I pleaded with him, he said no. I again offered my drivers license. I asked to speak to the manager and he just said he is not here and you are not getting your loan papers back with or without your drivers license. Those loan papers were my personal loan records that I keep on all loans that I take out and I have a right to maintain a copy of the loan terms.

  Business response

  04/09/2024

  We have received complaint #********, *** 4/9/2024 9:56 AM.

  We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
  Thank you

  
  

  Customer response

  04/11/2024

  Complaint: 21548150
  
  I am rejecting this response because:  I do not have time to play phone tag with the business.  I am requesting a copy of my original loan terms be placed in the mail to me.  When there, I was willing to accept those papers, my original papers given to me by the business on the date the loan was taken out, pulled out of the trash by their clerk.  Those were my papers, given to him and the clerk had no business placing them in the trash!!!!
  
  Regards,
  
  Laschuanda ******

  Business response

  04/12/2024

  We have tried contacting ********** and she has not answer. We have emailed and left messages asking her to give us a call. We are needing more information from her. Please give us a call at customer service at ************. Thank you!

  Called and emailed on:

  *** 4/9/2024 10:15 AM

  Wed 4/10/2024 9:02 AM

  Thu 4/11/2024 10:04 AM

• Initial Complaint

  03/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had pawned three items to the store, two ******** and **** basketball jerseys and a pair of Beats by Dre headphones and received a small amount of $60 for all of the items which is all I wanted. They told me they will give me a call or an automated text message giving me information on when my payments would be due for my items which they never did. I had previous items here and they gave me a call in advance before to tell me my items were due or if I wanted another extension so when they didnt for my three items I knew something was up. I called today on 03/10/24 and they told all my items were on the sales floor, and the two jerseys already sold. I asked why I didnt receive a call or text message, email regarding my items and a woman told me its not their responsibility to do so and I should have been aware that they were being sold. She then told me do not come down to store because theyre not going to do anything about the situation. They never indicated to me that my items were due and the amount I had to pay to keep my items were no more than $18. Each ******** and **** jersey is $350 and the woman told me she sold them $70 each. I believe the manager of the store bought them and thats why I didnt receive any call,text, or email because he wanted them. He was eyeing them the moment I brought them into the store. Thats very unfair business to be left in the dark then told all your items are pretty much sold. The headphones are still and all I have to pay is $8 to keep them. So I know it was personal interest for my two basketball jerseys and I want them reimburse the total amount for my jerseys which is $350 each equaling out to be $700. The jerseys were a Los ************** ********************* jersey, purple and yellow, and a North Carolina Tar Heels *************************** jersey, white and baby blue. I would have paid my interest fee no problem but I never got a update or even a courtesy call to tell me about my items being sold and I wanted my items

  Business response

  03/11/2024

  We have received complaint #********, Mon 3/11/2024 8:29 AM
  
  
  We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
  
  
  Thank you!

• Initial Complaint

  02/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Received a call from document processing stating in the voicemail they are trying to reach me for a claim filed against me and to call ACS. When I called the number they provided on the recording, ****** took the call, and I provided the reference number then right away this lady was rude! I asked about the name of their company because when they answer the phone there is no greeting to mention their company name. She said she can't give out that information without verifying the account and then she went on to say well I have your full social security number and asked me to confirm the last 4 digits that she called off while we were on the line. I felt very uncomfortable with a stranger knowing my social security number. When I asked again about why they were calling me and all my family and friends, ********************* up in my face. I had to spend extra time trying to get someone on the line to answer my questions. I finally reached a lady, and she told me they were calling me and others who may know me from an online search about a payday loan from October 2014. She then stated the company showed I breached a contract and owe EzCorp/EzMoney nearly $4,000.00. I am not familiar with the company that called nor who they claim is their client. I definitely have no knowledge of any payday loans. For someone who has battled excessive identity theft, it is heart aching to have to constantly defend my name. I refuse to be blamed again for more mess that I did not do!

  Customer response

  02/28/2024

  They never gave an account number or any information that would have helped in this matter. 

  Business response

  02/29/2024

  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed,please do not respond, or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

  If you would like confirmation on whether you were or were not a customer, please contact our office at ************. Refer to ticket 217894

  Thank you

  Customer response

  02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business said verbally to me on the phone just now this was not legitimate and is a scam. They are getting tons of calls similar to what Im reporting. 
  
  Regards,
  
  ****************

  Customer response

  02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business said verbally to me on the phone just now this was not legitimate and is a scam. They are getting tons of calls similar to what Im reporting. 
  
  Regards,
  
  ****************

  Customer response

  02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business said verbally to me on the phone just now this was not legitimate and is a scam. They are getting tons of calls similar to what Im reporting. 
  
  Regards,
  
  ****************

• Initial Complaint

  02/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been contacted multiple times within the last couple of months by agencies saying that they represent EZCorp and that they are trying to collect on a payday loan from July of 2012. Any payday loans that I had were fully discharged in bankruptcy in 2013. These parties have harassed my family members in their attempts to contact me. Their phone calls to me threaten wage garnishment and criminal charges. EZCorp's attempts to collect this debt are unlawful. EZCorp needs to stop these very threatening and unlawful attempts to collect.

  Customer response

  02/27/2024

  I don't have an account number.  I don't have any records at all about that loan.  All i know is that the parties that have been calling me say that it was a payday loan taken out with EZCorp in July 2012 and that EZCorp is their client that they are trying to collect for.  I asked them to send me written proof of the loan and proof that the loan is still owed but they refused.

  Business response

  02/27/2024

  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed,please do not respond, or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket 217307.
  
  
  
  
  Thank you

  Customer response

  02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A company named Easy Money contacted me about a pay day loan I NEVER took out. They went so far as to tell me if I didn't pay the would contact my county clerk and issue a warrant for me.

  Business response

  02/22/2024

  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.
  
   If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got a call requesting I pay $1,080.00 for a loan mediation service on a loan I do not have. I was threatened with lien on property. I have multiple sclerosis and not able to quickly address issue until I paid money. In addition to paying a loan I don't recognize, I needed to docusign for case#*******.

  Business response

  02/22/2024

  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.
  
   If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.
  

• Initial Complaint

  02/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Today 2/21/2024 I received a call from someone from EZ corp stating they are a mediator to collect a debt for the company ez corp, stating that I owe money for a payday load that was supposedly taken out in 2004 but didn't go into debt until 2020. When I questioned the gentlemen on the phone about more information, address, manager etc. The man began to threaten to send the claim to the courts if it did not get paid within a certain amount of business days and then proceeded to hang up the phone on me twice. I would also like to say that this person claimed to have known a lot of my personal information, including, name, email address, and SSN.

  Business response

  02/21/2024

  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.
  
   If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just got a call from a consumer impact recovery company saying I had a pay day loan taken out around 2016 for $700.00 and were asking me to set up settlement installment payments or they would put a hold on my credit card and take the amount of $2,907.83 until that get their money. They said this was for my daughter, but then they told me that my information was attach to this also and don't understand how they had all my information attach to my daughters loan. Then they turn around and said a lien or my taxes for next year can be taken to pay this outstanding loan. They said they had been sending emails to my address for my daughters loan and have sent letters for months and I know this is a lye because any mail that comes to my house gets open only by me from any of my children.

  Business response

  02/19/2024

  
  
  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.
  
   If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******

• Initial Complaint

  02/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a text message regarding that I owed and there was a settlement wasn't familiar with what it was. Also received a phone call from a different area code than the text message leaving me a message telling me that I was getting a judgment filed against me of a loan that I took out from this company in 2015. I recalled the number that was on my text, finding out at the same company from the other area code. I got hung up on several occasions asking them to please provide me what it is that I supposedly borrowed the name of the company all they could tell me is EZ Corp. That was the corporation too many lending companies. They claim that I received mail regarding the situation I have never received it, they were very unprofessional, they also stated that I received the information I was requesting through the mail when I have not. They claim that they're mediation company yet, they refuse to give you the information you need so that you can do the research and find out what they're supposed to be mediating. Very very shady. They don't even have the correct last four of my social security number. Why would a company wait to file a judgment 9 years later? They won't even give me the information of when this loan was taken out. Other than 2015

  Customer response

  02/15/2024

  I was never provided one, they refused to give me any information through the supposed mediation company. They kept hanging up and refused to cooperate or give me any type of information to as they claim settle this before they file judgment against me. They were very threatening in doing so.

  Business response

  02/15/2024

  Good afternoon,
  
  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.
  
   If you would like confirmation on whether you were or were not a customer, please contact our office at ************. Reference # ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩