Share
Business ProfileforSan Antonio Express News
Current Alerts For This Business
BBB files indicate San Antonio Express News has a pattern of complaints and customer reviews concerning delivery of services and customer service issues. Consumers allege they are experiencing numerous billing issues and delivery issues.
Consumers allege:
- difficulty canceling their subscription even after calls and emails requesting to cancel are made. Some consumers allege they still experience receipt of bills, charges after cancelation.
- continuous delivery of papers even after they have canceled their subscription
- difficulty receiving a refund after they have canceled their subscription
- they were never subscribers to San Antonio Express News
- difficulties receiving their papers as subscribers to San Antonio Express News
In November 2021, BBB submitted a written request to the company encouraging them to address their pattern of complaints. However, as of July 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted remains.
As a result, BBB submitted a written request to the company seeking additional information including how they intend to address the pattern identified within consumer complaints and customer review data. BBB will update this profile with any additional information, including any business responses, when it is available.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 301 Ave. E, San Antonio, TX 78205
- BBB File Opened:
- 4/1/1955
- Years in Business:
- 159
- Business Started:
- 1/1/1865
- Type of Entity:
- Corporation
- Alternate Business Name
- San Antonio Express-News Online Store
- Business Management
- Mr. Joseph Braunschweig, VP Circulation
- Ms. Dana Gerdes, Customer Service Manager
- Ms. Susan Pape, President/Publisher
- Contact Information
Principal
- Mr. Joseph Braunschweig, VP Circulation
- Ms. Dana Gerdes, Customer Service Manager
- Ms. Susan Pape, President/Publisher
Customer Contact
- Ms. Dana Gerdes, Customer Service Manager
- Additional Contact Information
Fax Numbers
- (210) 250-2021Primary Fax
Website Addresses
- (210) 250-2021
Customer Complaints
81 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
31 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cullen S
02/21/2024
San Antonio Express News Response
02/22/2024
**************,
After reviewing your account, I see you called on 1/26/24 and your service was switched to Sunday only effective 2/25/24. Since the service will not update till that time you are still on the 7-day delivery service which is why your account was charged $50.00 at the rate of $12.50 week. If you want ****************** that will take place this Sunday and I can refund you the difference totaling $43.00.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.