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Find a Location

Two Men and A Truck has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Two Men and A Truck

      20935 Us Highway 281 N Ste 135 San Antonio, TX 78258-7590

      BBB Accredited Business
    • Two Men and A Truck

      7491 Grissom Rd San Antonio, TX 78251-4703

      BBB Accredited Business

    Business ProfileforTwo Men and A Truck

    Moving Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/25/2008

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    boxes, packing paper, bubble wrap and storage pads

    Business Details

    This is a multi-location business.

    Find a Location

    Two Men and A Truck has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Two Men and A Truck

        20935 Us Highway 281 N Ste 135 San Antonio, TX 78258-7590

        BBB Accredited Business
      • Two Men and A Truck

        7491 Grissom Rd San Antonio, TX 78251-4703

        BBB Accredited Business
      Location of This Business
      20935 Us Highway 281 N Ste 135, San Antonio, TX 78258-7590
      BBB File Opened:
      4/25/2008
      Years in Business:
      16
      Business Started:
      11/9/2007
      Business Started Locally:
      11/9/2007
      Business Incorporated:
      10/13/2014
      Accredited Since:
      4/25/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Black and Gold Moving, LLC
      • Two Men and A Truck
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      8:00 AM - 12:00 PM
      Su:
      Closed
      Business Management
      • Mr. Steve Newman, Owner
      • Mr. Curtis Newman
      Contact Information

      Principal

      • Mr. Steve Newman, Owner

      Customer Contact

      • Mr. Steve Newman, Owner

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Called in Feb to get a moving quote. Was quoted $250 and I even stated to the lady that it was such a good price since I thought it was going to be much more. Specifically said to get is that everything because I do not want to end up being surprised on move out/move in day? She said no thats everything. Told her Ill call back since I was still getting other quotes. When they called back to check they gave me the same price and when I paid ***********. The amount I saw on the pre authorization form was $312 not $250. Called back and they said oh they probably forgot to explain everything to you but the movers will explain. Is it not your job to explain everything to the consumer before they pay?? Anywho how the deposit was explained to me is that I would just pay the remaining balance. Since $250 was everything and Id already paid $100. It would just be *********** called me early saying they can come early. Told them 10, and before they hung up I asked do I need to buy any boxes for Material. They said no since they have everything. Showed up, didnt explain anything to me, they didnt have boxes and they had sign a ROL since I didnt have a box for me. Which they told me I didnt need to me. When it was time to pay my total came out to $435. Definitely more than the $250 that I quoted. I want to know a breakdown of the fees minus the tip and why I asked about boxes but they couldnt provide one and why nothing was explained to me about the fees from the beginning. I feel like it was very deceptive marketing with the prices. I know the calls are recorded and would like it to be reviewed as well. I had to use my secondary card since the purchase was out of what I had budgeted based off what I was told originally
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicole E

      1 star

      10/13/2023

      I made a huge mistake. I hired Two Men and a Truck to help take a sofa from upstairs to downstairs. Simple 15 minute job but I needed help taking care of it. I used Two Men and a Truck for my move from ****** to *********** and that location did phenomenal! Loved them, customer service, cost etc. So when we arrived I thought I'd hire them again. Well I'm guessing it was a chain. They charged me an additional $75 for insurance which I verbally said I didn't want but signed in error. I quickly called them to correct it and issue refund. They said they would do it but never did. I made an additional 3-5 phone calls. They said they would credit but never did. Do not work with this location. Not professional at all.

      Two Men and A Truck Response

      10/16/2023

      I checked our contact log and it does look like one of the CSR's put a note in the system about the refund for valuation, we apologize this hasn't been refunded yet and will email our accounting team to do so now, you should receive the $75 back to you within 5-7 business days.

      Local BBB

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