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Find a Location

uShip has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • uShip

      205 E Riverside Dr Austin, TX 78704-1203

      BBB Accredited Business
    • uShip

      103 Jefferson Circle Valdosta, GA 31601

    Business ProfileforuShip

    Online Shipping Broker
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.41/5stars

    Average of 321 Customer Reviews

    Customer Complaints

    57 complaints closed in last 3 years

    29 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/12/2005

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    uShip offers an online transportation marketplace platform, primarily serving the freight and household goods markets.

    Business Details

    This is a multi-location business.

    Find a Location

    uShip has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • uShip

        205 E Riverside Dr Austin, TX 78704-1203

        BBB Accredited Business
      • uShip

        103 Jefferson Circle Valdosta, GA 31601

      Location of This Business
      205 E Riverside Dr, Austin, TX 78704-1203
      BBB File Opened:
      8/12/2005
      Years in Business:
      21
      Business Started:
      1/1/2003
      Business Started Locally:
      1/18/2005
      Business Incorporated:
      7/12/2004
      Accredited Since:
      8/12/2005
      Type of Entity:
      Corporation
      Alternate Business Name
      • uShip, Inc.
      Related Businesses
      Business Management
      • Mrs. Heather Hoover-Salomon, COO
      • Mr. Taylor Gillaspia, Customer Relations Manager
      • Mr. Kris Lamb, CEO
      Contact Information

      Principal

      • Mrs. Heather Hoover-Salomon, COO
      • Mr. Kris Lamb, CEO

      Customer Contact

      • Mrs. Heather Hoover-Salomon, COO
      • Mr. Taylor Gillaspia, Customer Relations Manager

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      57 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Hi! I placed an order to ship a piece of furniture from *********** to ******. My shipment was supposed to be picked up between 02/01 and 02/07 and dropped off between 02/01 and 02/18.My shipment was not picked up nor delivered on time (it was late more than 10 days) and delivered 12 hours before my flight.The shipment was tendered to the courier fully and well-covered, and it was delivered to me uncovered and scratched not only on the bottom, but sides, top and back of the cabinet which were clearly covered and scratch-free up until pickup.I provided clear pictures of how my cabinet was at home, and how it was delivered. It clearly shows how flawless it was and how in bad shape it was delivered. I reached out to Uship and they asked me to provide a quote to get it fixed which a furniture repair professional quoted at more than $1,200. I had purchased a Uship Protection Plan for $1,000, and the company quickly rejected my claim. I appealed and rejected it again.Their UShip protection plan is misleading and I would need my claim approved for the amount or would need them to pay for the fix.
      Read More

      Customer Reviews

      321 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Josh H

      5 stars

      04/30/2024

      Great experience, my 1st time ever using a shipping company and I had read all these horror stories about others experiences with other shipping companies that stole & damaged people's belongings. I was very nervous but my experience was great especially my driver *******, he kept me in the loop the whole time & did a great job! Thank you ******* & thank you uShip! I would use them again & would refer them to anyone!

      Local BBB

      BBB serving the Heart of Texas

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