At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 205 E Riverside Dr, Austin, TX 78704-1203
- BBB File Opened:
- 8/12/2005
- Years in Business:
- 21
- Business Started:
- 1/1/2003
- Business Started Locally:
- 1/18/2005
- Business Incorporated:
- 7/12/2004
- Accredited Since:
- 8/12/2005
- Type of Entity:
- Corporation
- Alternate Business Name
- uShip, Inc.
- Related Businesses
- Business Management
- Mrs. Heather Hoover-Salomon, COO
- Mr. Taylor Gillaspia, Customer Relations Manager
- Mr. Kris Lamb, CEO
- Contact Information
Principal
- Mrs. Heather Hoover-Salomon, COO
- Mr. Kris Lamb, CEO
Customer Contact
- Mrs. Heather Hoover-Salomon, COO
- Mr. Taylor Gillaspia, Customer Relations Manager
Customer Complaints
57 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/27/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Customer Reviews
357 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
GIRARD M
03/11/2024
uShip Response
03/12/2024
Hi ******,
I'm sorry to hear you had a negative experience with the service provider. It's important to note that the uShip Protection Plan has a Terms of Service that is shared prior to check out. These Terms outline the processing fees for each level of coverage that can be purchased via the Protection Plan. You can review them here: ********************************************************************************************************************************. In this case, the process fee for your payout was a total of $500. If you have any further questions regarding your uShip Protection Plan Case, please respond to the email entitled Protection Product Case: 51648899.
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