Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          uShip has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • uShip

              205 E Riverside Dr Austin, TX 78704-1203

              BBB Accredited Business
            • uShip

              103 Jefferson Circle Valdosta, GA 31601

            Business ProfileforuShip

            Online Shipping Broker
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.48/5stars

            Average of 357 Customer Reviews

            Customer Complaints

            57 complaints closed in last 3 years

            27 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/12/2005

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            uShip offers an online transportation marketplace platform, primarily serving the freight and household goods markets.

            Business Details

            This is a multi-location business.

            Find a Location

            uShip has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • uShip

                205 E Riverside Dr Austin, TX 78704-1203

                BBB Accredited Business
              • uShip

                103 Jefferson Circle Valdosta, GA 31601

              BBB File Opened:
              8/12/2005
              Years in Business:
              21
              Business Started:
              1/1/2003
              Business Started Locally:
              1/18/2005
              Business Incorporated:
              7/12/2004
              Accredited Since:
              8/12/2005
              Type of Entity:
              Corporation
              Alternate Business Name
              • uShip, Inc.
              Related Businesses
              Business Management
              • Mrs. Heather Hoover-Salomon, COO
              • Mr. Taylor Gillaspia, Customer Relations Manager
              • Mr. Kris Lamb, CEO
              Contact Information

              Principal

              • Mrs. Heather Hoover-Salomon, COO
              • Mr. Kris Lamb, CEO

              Customer Contact

              • Mrs. Heather Hoover-Salomon, COO
              • Mr. Taylor Gillaspia, Customer Relations Manager

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              57 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/27/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              See supporting document for full information. A service provider on uShip represented having an insurance policy limit of $1 million, while in fact their insurance policy lapsed and their status on DOT is listed as Not Authorized. uShip could have easily detected this misrepresentation as it's public information. The ** damaged the item in transit. Desired resolution is for uShip to withhold the agreed settlement the service provider offered (and we agreed to) from a future payout so that we can receive the funds.
              Read More

              Customer Reviews

              357 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              GIRARD M

              03/11/2024

              A Ushipper picked up my shipment.. a $2295 paddle board, and disappeared with it.. blocked my ph #s etc... I had purchased full insurance.. or so I thought. My claim was approved, but found out they were charging me a $500 "Service Fee"!!!! Not an industry standard. What a nightmare.

              uShip Response

              03/12/2024

              Hi ******,

              I'm sorry to hear you had a negative experience with the service provider. It's important to note that the uShip Protection Plan has a Terms of Service that is shared prior to check out. These Terms outline the processing fees for each level of coverage that can be purchased via the Protection Plan. You can review them here: ********************************************************************************************************************************. In this case, the process fee for your payout was a total of $500. If you have any further questions regarding your uShip Protection Plan Case, please respond to the email entitled Protection Product Case: 51648899. 

              Local BBB

              BBB serving the Heart of Texas

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.