Business ProfileforFreedom Fitness

On 09/09/2022 I received a call and a voicemail and *** message notifying me that there was a billing issue on my account. This was due to my debit card number being used for fraud, and I had yet to update my billing information with the new card. I called the provided phone number in the *** message, ************** to pay for this discrepancy including the late fee, which I claim responsibility for. When I gave the person over the phone my card information I believed that he would charge the card for the due balance, and went along my way. Today 10/04/2022 I have received another call leaving a voicemail and *** message stating that my account continues to have a billing issue and that I would be charged a late fee. When I called Freedom Fitness directly, I was told that the person I spoke with was most likely from their calling center, and not an employee at a Freedom Fitness location. When I explained that there should not be a discrepancy on my account this month as I had already used my new debit card to pay the previous late bill I was informed that unless I specifically told the person I spoke with over the phone who was to charge my debit card that I wanted them to save the card for future payments, that they will only use the card for a single transaction. At this point I had to physically go to a location in person to discuss my account and cancel it. At the location on Saratoga in Corpus Christi I was informed that not only did I owe the October bill with late fee, but that I was never charged for the September bill either. I paid the late fee and the two bills, then canceled my account. Curiously on the Freedom Fitness website and there is a plaque on the wall at the front desk that states that payments are not charged until the applicable fifth or 20th due dates, yet they attempted to charge my old debit card today, 10/04/2022. Please remove the plaque and misinformation on the website if you are going to charge customers on not advertised dates.