Business ProfileforPeddle, LLC

BBB files indicate that this business has a pattern of complaints concerning delivery and contract issues. Specifically, consumers allege their vehicle was not picked up by the assigned tow company on promised dates, consumers also allege receiving lower offers than what Peddle offered when their car was picked up, additionally consumers allege the check they received had issues including bounced checks and finally consumers allege Peddle did not transfer the ownership of vehicles from the former owner after pick up of consumers former vehicles.

On February 24, 2023, BBB submitted a written request to Peddle, LLC encouraging them to address the pattern of complaints.

Peddle, LLC responded that scheduling issues can be impacted by weather, traffic, personnel, or human errors.  If the issue is caused by a partner in Peddle, LLC's network, Peddle, LLC takes corrective actions to improve customer experience. This includes terminating the partnership agreement with their network partners if the issues become an occurrence.  

In regards to consumer offers changing during the pickup process, Peddle responded their instant offers are made sight unseen and uphold the offer at the time of pickup as long as the vehicle is accurately described and no major vehicle components are missing.  Peddle LLC's terms and conditions indicate that major missing components could warrant a price adjustment at the time of pickup.  Customers are not obligated to accept the lower amount at pick-up and can cancel without any fees.  Peddle LLC, notates this under "Seller's Representations, Warranties, and Covenants" in their terms and conditions:

“The Seller represents and warrants that all information provided to Peddle is accurate and legally true, including, without limitation, the following:”.....
(c) “Accurate Vehicle Condition;...” (see our terms for outlined conditions)
“If any information about the vehicle provided by the Seller is found to be inaccurate at the time of inspection or if any major vehicle component is missing or removed, even if not specifically mentioned or asked about during the offer process, Peddle reserves the right to invalidate the transaction, recalculate the Offer or refuse pick up.

Peddle, LLC is working to add this information and is actively working to update its online platform.  This is the majority for adjustment of offers at the time of pick up. If customers contact Peddle concerning the adjustment they will review the adjustment and may provide an additional sum to make the offer whole. 

Regarding payment issues which include bounced checks, Peddle, LLC will take immediate action from stop-payments on the original check and/or reissue payments to speaking with check cashing and banking institutions to resolve the root of the issue.

Peddle LLC, responded to BBB's concern regarding title transfers stating details are sent to customers on what steps they need to take per their state statutory guidelines to release liability. If one of their partners does not follow guidelines they will take the responsible steps to fix the issue immediately.  If the network partner or customers does not follow guidelines Peddle, LLC takes further corrective actions to improve customer experience which can include terminating their partnership agreement.  Title transfers may also be delayed due to customers not providing completed title paperwork.  Peddle works with their auction partners and DMVs to resolve these issues but often can take longer due to special processes.