Business ProfileforCustom Sounds
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 7320 N Mo Pac Expy Ste 309, Austin, TX 78731
- BBB File Opened:
- 6/1/1998
- Years in Business:
- 28
- Business Started:
- 1/25/1996
- Business Management
- Mr. Mike Cofield, CEO
- Contact Information
Principal
- Mr. Mike Cofield, CEO
Customer Contact
- Mr. Mike Cofield, CEO
- Additional Contact Information
Fax Numbers
- (210) 656-8247Other Fax
- (210) 979-7077Other Fax
Phone Numbers
- (210) 734-4400Other Phone
- (210) 340-4000Other Phone
- (210) 656-8247
Customer Complaints
15 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
reiko s
06/14/2024
Custom Sounds Response
06/17/2024
Hello. This interlock device was remove in mid-December of 2022. We have no records of any warranty orders, complaints or visits to any of our locations by the customer during the 1.5 years since the removal was performed.
Unfortunately, after one and a half years, it's not possible to investigate the claims, as we do not know if anyone else has worked on the vehicle or what the problem actually is. We certainly believe that in the event the wiring by our technician was improper as stated, the problems would have appeared prior to 1.5 years of driving without issues.
The vehicle is a Chevrolet Silverado and is one of the most common vehicles we work on. The technician that performed the work is a 20+ years experienced 12-volt specialist with an impeccable record quality workmanship.
We regret to see this review and wish the customer the best.
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