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Find a Location

Vandergriff Hyundai has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforVandergriff Hyundai

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    18 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/15/2007

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1120 W I-20, Arlington, TX 76017-5830
    BBB File Opened:
    10/23/2006
    Years in Business:
    18
    Business Started:
    11/4/2005
    Accredited Since:
    5/15/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Partnership
    Alternate Business Name
    • Vandergriff Hyundai GP LLC
    Related Businesses
    Hours of Operation

    Primary

    M:
    8:30 AM - 9:00 PM
    T:
    8:30 AM - 9:00 PM
    W:
    8:30 AM - 9:00 PM
    Th:
    8:30 AM - 9:00 PM
    F:
    8:30 AM - 9:00 PM
    Sa:
    8:30 AM - 9:00 PM
    Su:
    Closed
    Business Management
    • Mr. Ryan Rios, General Manager
    Contact Information

    Principal

    • Mr. Ryan Rios, General Manager

    Customer Contact

    • Mr. Ryan Rios, General Manager
    Additional Contact Information

    Fax Numbers

    • (817) 299-2307
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    30 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    They pretty much sold me a broken car!!!! We needed another vehicle so we went to Vandergriff Hyundai to find a vehicle. Long story short after looking at a Hyundai Santa Fe which was in our price range we decide to get it. The vehicle had a HUGE dent on the side and the dealership assured us they will fix it within a few days. Paperwork was signed and vehicle was purchase and we went home without a vehicle. It took almost two weeks for the vehicle to get fixed! We kept getting the run arounds about them ordering the wrong parts but how could you have a vehicle out on the lot to sell without having it fixed??? Fast forward the vehicle was bought in October 2023 and here we are in February 2024. Several lights came up on the dash and the A/C is not working. We didnt check the A/C at the time of purchase because it was the winter time. We are now being told NONE of the things are covered under warranty and we would have to pay for both A/C and the other things thats showing up on the dash. COMPLETE RIP OFF! I need a resolution.
    Read More

    Customer Reviews

    18 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Samantha D

    1 star

    04/16/2024

    Drove 4 hours for to this dealership, was told no less than $17k for my car after sending pictures and all. Finance brings paper back with only $13k and then $3.3k in tax savings (they claim they are giving me that from their money pot) then another $11k in dealer fees. Ridiculous things people mention below. So a $45k used truck went up $65k. Not too mention it went up online too as I was making the drive. Move on and negotiate and finance manager was just very rude, I asked for contact info and was blown off. I also had told them before I drove up I was approved with my credit union. After they couldnt beat their rates they were like well we dont accept outside financing. I wouldnt have made the drive had that transparency been there. We spoke with **** and voiced our concerns. He tried to make things right.. got me in my car for what I wanted. Then ******** took 5 days to send us our signed contracts. Which he snuck a $4.7k protection plan on there that I swear was not listed on the docusign and I specifically told him I didnt want. Many times.To top it off, they wouldnt give me my temp tags until I left a 5 star review on ******* I even had to screen shoot it and send it to my sales guy to show them. Basically bullying you into a false review which cant be legal or ethical. Id recommend staying away.

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