Business ProfileforSchlitterbahn Waterpark & Resort New Braunfels

My family went to the Schlitterbahn Waterpark in *************** on July 23, 2024, while we were there on vacation. About 30 minutes after we paid and entered the park it was announced that the rides were closing due to the weather as it started to rain and the wind picked up. We were then told to go to the service desk where I requested a refund for the $303.04 spent on four tickets. But instead of a refund I was emaied 4 digital tickets were sent more tickets to use at a later date. The problem is my vacation ended and returned home. Now Schlitterbahn Galveston refuses to refund our $303.They keep teelling me that I can use the tickets, but I live 300 miles away and have no intention to spend more money to go to ********* just to usewaterpark tickets. My bank refunded mre the money but on September 2 I woke up to an overdraft on my account because they reversed the charge and refuse the refund. I am being forced to pay for tickets I cannot use.The park took in a lot of money from a lot of the people that day and a lot of those people were probably like me and was there for a few days and weren't able to get what they paid for because God let it rain.This money making business lost nothing, but hard working families did.