Reviews

This profile includes reviews for Schlitterbahn Waterpark & Resort New Braunfels's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Schlitterbahn Waterpark & Resort New Braunfels has 4 locations, listed below.

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  Schlitterbahn Waterpark & Resort New Braunfels

  400 N Liberty Ave New Braunfels, TX 78130-4434

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  Schlitterbahn Waterpark & Resort New Braunfels

  33261 State Park Rd 100 South Padre Island, TX 78597

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  Schlitterbahn Waterpark & Resort New Braunfels

  90 Park Rd Hwy 100 South Padre Island, TX 78597

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  Schlitterbahn Waterpark & Resort New Braunfels

  2026 Lockheed Street Galveston, TX 77554

Review Details

• Review fromKelly N

  Date: 06/16/2025

  1 star
  If I could leave zero stars I would. I had 2 adults and 2 kids and we preplanned this trip a month in advance. I spent over $400 for tickets and a cabana. When we first got to our cabana, someone was taking our safe. We had to stop him and tell him he can't do that. In the process, we met our "server" who let us know if we wanted food we would have to call her on our personal cell phone which we were not about to do. We were hungry so we walked to the food stand and ordered over $100 worth of food. We waited and waited for like 45 minutes before I went to customer service to complain. When I went there I spoke with two different people. I explained to them about the safe and that the cabana itself was disgusting and the table was covered in sticky stuff. I was told I could have half the price of the cabana even though we had been there for 1 hours and hadn't used it because we were waiting for food the whole time in the sun. Finally they told me I could have the whole amount of we left the cabana. At that point we were escorted to the security guard and then another security guard to tell them about the safe. Basically shooed me away to get me away. Got the food service manager or whatever it is to try and figure out the food and so and hour and half after we got there and ordered still no food. My kids finally got tired of waiting and told me they wanted to leave. So we packed up our stuff while they tried to give us a refund. We waited about ************************************************************************************** my account. The customer service people took my ordered number and promised to give me a refund for the cabana but absolutely refused to refund our tickets even though we never got to ride anything at all. I kind of found this ridiculous but no one wanted to hear what I had to say. So my kids never got to ride anything and we left. I've been to pretty much every water park in ***** and I have never dealt with this kind of stuff.

• Review fromEric R

  Date: 06/16/2025

  1 star
  Brought my daughter on Memorial Day weekend I only had her Friday 5/23, half the park was shut down though they were still charging full price, we were very disappointed. I tried to dispute with ****** but the Schlitterbahn *** was not willing to work with us or showed "0" empathy for the situation. We won't be back. I'm a Veteran and this is is how you treat military families? and shut down your park but still charge FULL PRICE? Also while there I saw several areas that needed fixing including a hand rail on a ride that had come off the screws which were sticking up, someone could have easily cut their foot open (if they haven't yet) it was old and rusted, seems these Corporations just want to maximize profits and don't even care for your comfort or safety. Unfortunate times we live in.

• Review fromDebra S

  Date: 09/10/2024

  1 star
  My family went to the Schlitterbahn Waterpark in *************** on July 23, 2024, while we were there on vacation. About 30 minutes after we paid and entered the park it was announced that the rides were closing due to the weather as it started to rain and the wind picked up. We were then told to go to the service desk where I requested a refund for the $303.04 spent on four tickets. But instead of a refund I was emaied 4 digital tickets were sent more tickets to use at a later date. The problem is my vacation ended and returned home. Now Schlitterbahn Galveston refuses to refund our $303.They keep teelling me that I can use the tickets, but I live 300 miles away and have no intention to spend more money to go to ********* just to usewaterpark tickets. My bank refunded mre the money but on September 2 I woke up to an overdraft on my account because they reversed the charge and refuse the refund. I am being forced to pay for tickets I cannot use.The park took in a lot of money from a lot of the people that day and a lot of those people were probably like me and was there for a few days and weren't able to get what they paid for because God let it rain.This money making business lost nothing, but hard working families did.

• Review fromTracie S

  Date: 09/15/2023

  1 star
  They were offering $95 season passes on social media and even on their website. Didn't specify online pricing only on anything. Assumed that was the general rate at the time so bought passes as soon as they opened, in person. They didn't tell me the price of the passes and just rang me up. I assumed it was so high because of the taxes and/or fees. When I realized I was charged $105 instead of the $95 I contacted them. No apology, no refund of the difference, no other compensation like a drink package when we all know drinks cost pennies. They did nothing to make me feel better. They're just happy with taking my money. They'd rather refund an unused pass and lose $95 then refund me the $40 or basically have me "pay" for a drink package. Make it make sense. Their greed is insane.

• Review fromAaron V

  Date: 07/22/2023

  1 star
  At some point in the last several years, Cedar Fair has taken over Schlitterbahn waterparks. The New Braunfels location sent me an ad for half off general admission sale. (It was a short sale, so the sale no longer appears on the park website.) Half off an 80 dollar ticket is a good deal, so I got two.We drive an hour two the park only to be informed that the ticket is no good in Saturdays. The ticket didn't say this. The ad they sent didn't say this. It said the ticjrt needed to be used in July, but nothing about blackout dates. So we ended up paying full door price -- MUCH more than if we had just bought tickets online the morning of. I've been going to Schlitterbahn for 30 years. Today was my last visit.

• Review fromDebra B

  Date: 06/06/2023

  2 stars
  I brought my grandchildren to the water park on June 5,2023. Disappointed in all the construction and the food fries in park 2, but what really broke the visit wonderful day was when (4) Grandchildren and I left the second park we were walking out the gate , I asked the lady is this the way to go she stated are you riding the bus or driving, I said riding the bus she said yes , its so much construction we walked out the gate dat by an elderly worker talking he said youll should walk down their to catch the bus and we did when we arrive to the other gate I had no idea what to Expect, TROUBLE The girl at the gate told us we could not get on the bus because we did not past thru security I explain everything I stated above she said wait to the side after two buses I said when Can we get on ?She stated wait youll haven pasted thru security I showed her our stamps ages **** and 64 years old she says again wait I cannot allow you to skip these people , I said ok, when that next bus cane we just walked on. The girl came on the bus and said ***** will have to get off I said why she stated my manager said do. I said no we tired and wet we need to get to the resort , she insist I said no she called Security on us very embarrassing and the man said we asked youll to get off because I was causing a scene really this made no sense to just get a ride back but after all this we walked all the way back to the front of the second gate where we started to get on one of the same busses Security ***** and I think ******-but the ***************** act like he didnt understand I just dont know after we waited I understand skipping those other people in line but if we had to walked all the way back anyway I asked the girl what do you want me to do she could have said go back all around and go thru security again and wait in line simple I was calm and corporative until she called security just to make us get off the bus with stamps and tags from the resort on our wrist my name is *****