Business ProfileforKern Mattress Outlet LLC

I purchased a slew of furniture items from this company and it has been a nightmare since delivery. i didn’t receive some items and the items received are broken. His delivery crew also broke the locking gate to my porch that is necessary to have with a special needs toddler. i let the owner know of the error immediately and he said he would replace and bring the correct ordered items as well as fix the gate. He told me he had to order the replacements and would pick up on Wednesday and deliver immediately. it is now the Friday after and i had yet to hear back from him on why i didn’t receive what was promised when it was promised. i also have called multiple times from Wednesday to Friday and could not get ahold of the business. He claims to have spoke to someone else on my behalf which is false and as the only number listed and the buyer, i should have been contacted directly. He offered “solutions” such as finally replacing the items but as Wednesday went, i can’t put a guarantee on his delivery time- or if it will actually show up. i requested a discount on the broken chair and i wanted a refund on the bed i did NOT receive at all, and after the owner said no and talked circles of excuses, i told him i would report him and he threatened me saying he would send the police to remove the furniture from my home -even tho i have paid in full to him already. He is not organized and doesn’t communicate or follow thru with what he “guarantees”. He is running a scam business and selling broken and garbage furniture as new and then not providing a proper resolution that is satisfactory to the customer.