Business ProfileforLake Area Disposal Service, Inc.

I rented 4 dumpsters from this company last summer. Each dumpster was $365 and after the third dumpster, the person on the phone (I don't remember her name) said that my monthly rental fees would be waived because I had more than three dumpsters. On 9/30/22, I received a bill for $430. I called, expecting them to say this was in error, but instead, I got a belligerent man who told me I only heard what I wanted to hear and that he had specific notes about how the daily fee was only valid to the end of the month for each paid dumpster. That was never my understanding and I would have made sure to return the dumpster by the end of the month had I known that I was being charged daily after the month's end. Instead, I kept the dumpster for an extended period thinking it was at no charge. This company also never sent me the terms in the mail nor via email. I also never got a call from them checking to make sure I knew their terms after the end of the month. Instead, they waited until I returned the dumpster to send me a huge bill and then became very unkind as I tried to figure this out with them. As a result of their poor communication and lack of documentation that would have outlined their terms, I am requesting that my bill of $430.00 plus late fee charges in the amount of $6.45 be eliminated. Thank you.