Business ProfileforKnox Pest Control

On Mar***, 2023, Knox staff came to perform routine lawn service and we were told that this time is to do weeds control. During one year using its lawn service, we always need to make time to watch their service to avoid the chemicals to spill over our plants/ flowers around house. This time, unfortunately both my husband and I were in calls, thus we left our luck to the Knox staff. After couple of days, we started to notice that our rose started to turn yellow, the scrub starts to die. We reached out to Knox and was told that its field manager only could come to see the situation during 9-11am and we need to take a day off to show him/ her around. I felt wordless after hearing the message from the phone, we pay the service for lawn treatment (to be honest, after one year of service, the lawn gets more weeds), not to damage our plants/ flowers we put so much efforts and investment in it. I request the business to compensate for the damage, the total number of plants and flowers damaged due to the weed control is 35 pieces. I also attached couple of photos to show the miserable scene we suffered from Knox service as an evidence to show how regrettable we feel to choose its service and how heartless they perform its service.