Customer ReviewsforFive Star Ford Lincoln

On March 4th, I was greeted by a car salesman. We sat down and I expressed to him what kind of vehicle I was interested in. I also explained that I didn't want my credit pulled, and the reasons why, unless we found something. Eventually, we did find something, and my credit was pulled. I was told to come back the next day and the vehicle would be there. After I got off from work, I called to see of the vehicle had arrived. The salesman I had was not at work that day (odd) but they sent me to another salesman who told me they didnt get the car, no explanation but they could find me another car. I have had no calls or messages from them since. Now, my credit is really messed up. I am disappointed with this company and will never use them again and will let others know not to trust them either. I haven't been to a dealer in years, now I remember why.

I decided to try Ford after being a Toyota fan my entire life. I took my mustang to this dealership which initially seemed friendly and helpful. I had a fault code on my dash for my suspension, and was told by another Ford dealership a new strut would solve the issue. I supplied this dealership with the new strut and expected them to run a diagnostic scan on the car because this is a fundamental thing to do when replacing parts on a car; and why else would I be installing a new strut? After installing the strut, the service advisor named Jesse assured me the car was problem free twice over the phone. There were random fees on the service fee sheet that i asked the receptionist about, and she could not give me a direct answer on why they were charging me 50 extra dollars. She just said "everyone gets charged these fees, it's just the way it is". So reluctantly, I paid them hundreds with the assumption they were being truthful and solved the problem. Twenty minutes after driving away, the issue re-emerged. Jesse then offered to NOW run a diagnostic scan, and claimed i never mentioned the initial issue. He then sent me another invoice for over 2 thousand dollars for parts that were unnecessary, which he admitted to us when we picked up the car. After driving away with the car, we immediately noticed a COMPLETELY NEW issue on the front passenger strut side of the car. We called the general manager about the issue, and he was extremely rude and unhelpful. After that, I submitted a complaint with corporate, and I am waiting to hear back. These guys are the lowest of the low. If you read any of the other REAL reviews here, you will see they will steal your money and claim they did nothing wrong. STEER CLEAR OF THIS DEALERSHIP!!!!

ABSOLUTE SCAM ARTISTS! On November 11, 2023, we were hoodwinked into purchasing a supposed 2022 Lexus ** *** * ***** ****** Edition from those swindlers at Five Star Ford in Warner Robins, GA. After tirelessly searching for this vehicle, we were initially impressed with the rapid-fire responses from the sales rep, Megan B****, who conveniently vanished once the deal was done. They fed us a line about this car being well-maintained and previously owned by a local auto performance shop owner. We were suckered into believing it was a "Ford Blue Advantage Certified" vehicle, assuring us of a 139-point inspection and a 90-day/4,000-mile Comprehensive Limited Warranty coverage (which, surprise, surprise, turned out to be utterly worthless). As if that wasn't enough, they peddled us another overpriced warranty through Total Warranty Services, probably getting a nice kickback in the process. Fast forward to December 17, 2023, and I'm cruising down the highway in this lemon they sold me when suddenly, the thing starts falling apart! No warning lights, no error messages—just a cacophony of grinding metal and the sickening realization that I've been duped. Turns out, the engine was on the brink of self-destruction, courtesy of Five Star Ford's shoddy maintenance and outright negligence. I hauled the wreckage to my local Lexus dealer, who were equally flabbergasted by the mess they uncovered. Heavy debris in the oil, bearings shot, camshafts grooved beyond recognition—the works! And what's the excuse from Five Star Ford? Oh, they conveniently produced a service report from October 2023, claiming they topped up the oil. But guess what? The car had been running on fumes long before that, a fact they conveniently overlooked in their rush to make a quick buck. So here I am, without a vehicle, thanks to these low-life scammers at Five Star Ford.