Customer ReviewsforHoliday Inn Club Vacations Incorporated

1. I have solicited call from Holiday Inn Club Vacations even I never provide my personal details to them. The sales person was nice and short and I purchased 4 night stay for 300$. Then I lost my job and they called me to book. I explained my situation and they told me they cannot refund. Then Russian aggression started and I am Ukrainian I support my country and then they phone me again, guess what when I explained the situation the said we cannot refund we can extend your time for reservation of service i never received. So they called me 6 times I gave him my situation 6 times its really hard to explain it every time. And finally I decided to give it shot and forget about this crooks but my wife felt down and had s an emergency radiology exam on this date and guess what they charge me additional 99$ for not show up.

Our packages are deeply discounted because we know that vacation time is precious.  For those interested in learning about our Club and benefits,it can be a great alternative to prevailing rates.  Were sorry to hear of the difficulties you and your family have been facing and have asked the team to get in touch.  Thank you for sharing your comments.

I just stayed at the H3233**31353735343539H, My family and I have been coming to the property since the early 1990's. My recent and last 2 stays have been horrible. During my last stay (from 9/5 to 9/12) I found out on 9/8 via a phone call to my villa that I was signed up for an Owners Update meeting that I didn't agree to during check-in. I complained to the agent and 3 different people about this and even when I checked out - I was charged a #** no show fee, When I was told to speak to Marketing agent ******, he refused to refund the charge then showed me a sheet that I signed for the meeting which doesn't match my signature, When I showed him my Driver's License and then stated how does these 2 signatures match in any way he didn't care and still refused. He fed me a line that he was going to pull video cameras to see, I then pointed to both signatures again and then stated these signatures don't match. I had to go to H313532373933****3733H *************** to get the refund - even they saw that my signature was forged by the agent (*****) who gave me my parking pass and wristbands . I even emailed the H313532373933****3733H Manager ******* ******* and never received a response.

Were sorry to hear of your frustrating check-in and tour experience.  This is certainly not what we want for our guests.  We have asked the team to get in touch to address your concerns.  Thank you for reaching out and sharing your comments.

We purchased a so-called timeshare membership with Holiday ********* WORST MISTAKE EVER MADE!Their sales staff is so pushy and very aggressive and in some cases, what they say are blatant lies. The 60 minute meeting with them ended up being nearly 4 hours of mentally and physically draining. We have been led down the wrong path and now face financial mishap. This timeshare has no value and is really not beneficial. We also do not want to leave this to our kids and family to struggle with. The fees keep going up and we are not able to use it when we want. It was never discussed how much the fees would increase. I would not recommend a Holiday Inn timeshare to anyone. We would like for Holiday Inn to release us from this ongoing debt and release our names from the account

Were sorry to hear of your frustrating tour.  This is certainly not the experience we want for our guests.  We have asked the team to get in touch to address your concerns.  Thank you for reaching out and sharing your comments.

Our relationship with Holiday Inn began when we were invited to take a trip to **********, *********. This invitation followed our booking of a room at ************ in **********. As part of the invitation, we were required to attend a brief presentation about a vacation club. We agreed to an early time slot, believing it would allow us to spend the rest of the day with our family at the ************************. Although the presentation was brief, deciding to purchase a one-bedroom villa (with a corresponding points value) turned the day into a six-hour endurance experience. Throughout this sales event, we were never informed about the fees associated with using or extending points. We were often told that points could be extended and stockpiled, but at no point where we made aware of the fees for banking points for future use. At the end of our first year, we had surplus points and had to pay a fee to bank them. Additionally, we discovered that even after paying to bank points, they were only valid for a limited time. The numbers discussed during the presentation were different from those we signed up for, resulting in a cost that tripled instead of doubled when we traded our one-bedroom for a three-bedroom. Critical aspects such as inflation were not adequately covered, and the promised exclusivity and priority booking were not honored. We were also misled into believing we could sell the timeshare after it was paid off. Additionally, we were signed up for an *** credit card on the spot to cover the down payment, and many details of that transaction were unclear.

Its been our privilege to host families for over 40 years, and it is always our hope that they will love and use their Club benefits.  Were sorry to hear of your disappointment.  Weve asked the team to reach out to you about your concerns.  Thank you for sharing your comments.

Agentasked if I would be interested in 3 night and 4 day excursion for a nominal fee of $199 to hold the deal. Told that that amount would be returned after presentation. At least once a week or more I was hassled in making a trip. I finally made reservations in ***********. Arrived on Saturday and went to presentation across the street on Sunday. I was in line to check in. Lady asked some questions. One of which was did I have annual income of 50k . I said no. I am retired. Without any other commentary, she announced in front of bystanders that I did qualify and gave me a card and said to call the number. I did and was told that $402 had been charged to my credit card and I would not receive $199 I had already paid. He insinuated that the hotel made the charge and couldnt be reversed. Hotel did not make the charge. Holiday Inn resorts did. They even stated that there were some shady characters and unhappy people who had attended the presentation. I checked out early because I was so upset and humiliated. I called the company the next day and asked to speak to management. I explained what happened. I told her that I could have lied about income. She relented that they would not have any way to prove otherwise. I also told her that she had no idea my circumstances and that I was comfortable in the fact that I could have entertained purchasing a vacation. She finally relented and told me they would credit me $200. Even with that I am out $500 plus the extras I spent. Guess what, two days later still have not gotten credit. Called back and somehow credit wasnt processed. And to boot, hotel Holiday Inn Express which is very nice and customer friendly, is located across street from holiday inn vacation. There is nothing around except cruise lines. It is at least 10 miles to get to civilization. No beach. Very bad experience. I accept some responsibility by not investigating the company and falling for something that sounded to good to be true.

Were sorry to hear of your frustrating tour.  This is certainly not the experience we want for our guests.  We have asked the team to get in touch to address your concerns.  Thank you for reaching out and sharing your comments.

We have tried for three years to combine two accounts. We purchased an additional 30 thousand points because we were told we had to in order to combine the two accounts. We were also promised 5 free nights. We have been fighting with them for three years, we upgraded, we did all the paperwork and notarized it and they still refuse to combine the accounts or give us our five free nights. They lie, they lie, the wont fix it, they wont return calls, the ** excuses, the claim they will try, they lose paperwork. The ******************* was trying to help (they claimed), even the *** they wont return calls, they play dumb, the out you off and they simply just WILL not honor their word and fix this problem.

We're so sorry to hear of the confusion and disappointment.  We were not able to locate your information, but if you will send a copy of your review to us at *****************************************,wed like to try to help.  Thank you for sharing your comments.

We were extremely frustrated and disheartened to realize we were locked into a Holiday Inn contract indefinitely, along with the ongoing burden of maintenance fees despite the promise of resort usage changing. In November 2023, we booked a stay at Orange Lake Resort in Orlando, **. During check-in, we were offered a $120 gift card to attend a sales presentation aimed at upgrading our ownership. Reluctantly, we agreed to attend the next day, with no intention of making any changes to our ownership. From the start, we informed the sales representative that our time was limited, and we were not interested in altering our original contract. When he asked why, we explained our dissatisfaction and concern about being trapped in the agreement despite the changes in policies promised when we were sold the timeshare. He quickly assured us that a new clause in the contracts allowed owners and beneficiaries to exit the agreement once it was paid off. However, he was misleading about the interest rates and maintenance fees we would incur and falsely claimed that the loan could easily be refinanced through our bank. Out of frustration, we havent used the Holiday ***************** services since signing the new contracts. Now that **** recently retired at 62, we are extremely disappointed to realize we were misled into upgrading and signing new contracts that did not honor the promises made. We are demanding that our contracts be terminated at once.

Its been our privilege to host families for over 40 years, and it is always our hope that they will love and use their Club benefits. Were sorry to hear of your disappointment. Weve asked the team to reach out to you about your concerns. Thank you for sharing your comments. 

Poor Customer Service--Called the **************** ************************ for 2 days during their normal business hours. This is the message after the first ring, "Thank you for calling Holiday ******** vacation we're currently closed. Our normal business hours are Monday from 9:00 AM to 3:00 PM Eastern Time then Tuesday from 9:00 AM to zero 40..........." This message is confusing. What time is zero 40? I called the Holiday Inn Vacation number. The representative told me there's a 2 1/2 hour wait for the **************** and rather than be place on hold and waste my time. They don't answer. The representative suggested I call back early in the morning. This means every day, Holiday ************ knows that they don't have enough employees to answer calls or to leave messages and can only be reached for a few hours, not the times on the recording or the hours their representatives tell you. I continue to get mixed message and wrong information. Don't buy their timeshare.

We always hope that our owners will enjoy their vacation time for a lifetime, and even pass their vacation ownership on to their children. But we understand that families grow and change, and that some may eventually decide to relinquish their vacation time. Were sorry to hear youve been frustrated with that process so far and have asked the team to reach out to you. Thank you for sharing your comments. 

DO NOT SIGN ANYTHING!!!I have had my timeshare and enjoyed the benefits for many years. I am at a point where I can no longer afford the annual fees and have been trying to cancel for over a week. I've called to be put on hold, and no one answers. I call back the next day and a message they are closed during normal business hours. I have sent multiple online inquiries to have someone call me with no response. I've called Holiday ***************** directly twice and they transfer me to a black hole where no one answers. I have been a very loyal customer for many years, and this reflects very poorly on ***, ****, ******** and all affiliated brands.

We always hope that our owners will enjoy their vacation time for a lifetime, but we understand that some may eventually decide to relinquish their vacation ownership. Were sorry to hear youve been frustrated with that process so far and have asked the team to reach out to you. Thank you for sharing your comments. 

Dear BBB,This is addressing the falsely selling and misrepresentation of selling us a timeshare with Holiday Inn Club Vacations. Everything about this company and their timeshare they sell are built on lies and scams. We have been lied to by them time and time again and they do not address their lies. The maintenance fees for this timeshare was not fully explained, but constantly increased and they told us we would be able to book at various location destinations. The places we have stayed at have been a total let down. The rooms were different from what they showed and described. This was much like a bait and switch. We sometimes had to go through a third party booking to get a place we wanted. When Holiday Inn took this over from **********, everything went downhill and made many changes to ownership and prices went up. We no longer want to do business with Holiday Inn and do not want to keep their timeshare.

Its been our privilege to host families for over 40 years,and it is always our hope that they will love and use their Club benefits. Were sorry to hear of your disappointment.Weve asked the team to reach out to you about your concerns. Thank you for sharing your comments.