Business ProfileforAll Transmission World

In November 2023 I decided to have All Transmission World rebuild the transmission in my 2018 Jeep Grand Cherokee. I was originally quoted $5,500 then I was called and told it would be $7,000 for the exact same job which was to include a ******* mile warranty. I was also told the job would take one maybe 2 weeks. I called at 2 weeks and it was not ready but told it should be ready the next week. I called after 3 weeks and told still not ready. I called a few days later and told the reason it was taking so long was that a thorough and complete rebuild was being done. I picked it up right at 4 weeks and the restart light was on and was told it was not related to transmission but started coming on at same time transmission started shuddering. I brought it back about a week later due to the exact same shuttering I had before and their recommendation was to put a tube of shudder fix in a transmission that was suppose to be competely rebuilt. They also claimed at that time to reset the programming of transmission which turned off the restart light which I was previously told was unrelated. The transmission never fully stopped shuddering and slipping and now, 3 weeks ago the allegedly rebuilt transmission locked up at a red light in a busy intersection and would not come out of park. I had it towed back to All Transmission World only because it supposed to be warrantied for 3 years/******* miles as stated on my copy of the shop receipt. It has now been over 3 weeks and no update on my vehicle and I'm not calling cause tired of being lied to and talked down to by the guy behind counter as soon as I brought the vehicle back and explained the problem. I suspected he may have been getting defensive cause the vehicle was driving like it had $7,000 of shudder fix instead of actually being rebuilt but this is speculation based on paying for a $7, 000 repair and getting it back with the exact same problem. At this point I'm looking past the awful customer service and just want what I paid $7,000 cash for. I also was told that they could not give me a military discount even after I called and confirmed I could get it at another All Transmission World location again now I just want what I paid for. Prompt payment was made but failure to provide service paid for. I didn't understand what was going on when I first went there but I now understand why another customer was arguing with the guy behind the counter now.