Business ProfileforPool Supply Unlimited

I ordered six sheets of tile (they are one-by-one pool tiles tied together on a large sheet). I ordered these six sheets of tiles over the telephone - not online. I told the salesperson I needed six sheets. After the sale I received the paid bill (I paid with a credit card over the phone) SHOWING "quantity" of "6" for the six full sheets of tile. What arrived were only three sheets of tile with the one-by-one tiles. I looked and it appeared that one of the one-by-one tiles was broken, but after further review two of the one-by-one tiles were broken. While that was frustrating, the major issue was that I did not receive the full quantity purchased. I purchased six sheets per my bill. I reached out to the business via phone and received an email message that I got what I ordered. He referred me to their website. However, this person wasn't the salesperson I ordered from, nor was he the person who took my order. As stated, before I ordered six sheets, not three sheets. So, I received half of what I needed and paid twice as much for what was shipped to my home. I want this company to change its business practices on its billing records. Nowhere did it state on my bill that the quantity was three -- it showed the six sheets ordered. This place needs to modify its business practices. I ended up paying $30 a sheet for three sheets of tile, plus the $46 dollar shipping fee. And then there was tax added of course. I would like the company to provide a partial refund for half of my order -- including the shipping and tax. I only received half of my order per the written billing statement. At this time, I do not want three more sheets sent from this company as I lost two tiles through their packing and shipping process. I am not happy with this company or its business practices. They can make it right by changing its practices, reaching out to me, and providing a partial refund. Thank you.