Business ProfileforPool Supply Unlimited
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1426 E Spruce St, Ontario, CA 91761-8314
- Years in Business:
- 18
- Business Started:
- 1/1/2006
- Business Started Locally:
- 1/1/2006
- Business Incorporated:
- 1/25/2010
- Type of Entity:
- Corporation
- Alternate Business Name
- EFBE, Inc.
- Business Management
- Mr. Ryan Foster
- Mr. Mike Barber, Vice President
- Contact Information
Principal
- Mr. Ryan Foster
Customer Contact
- Mr. Mike Barber, Vice President
- Additional Contact Information
Phone Numbers
- (888) 836-6025Other Phone
- (888) 836-6025
Customer Complaints
60 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
26 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mike C
09/16/2024
Pool Supply Unlimited Response
09/19/2024
Thank you for your feedback, and we sincerely apologize for the inconvenience. We see that your order was placed on 09/03, and three minutes later, we sent an email notifying you that the item was out of stock and on order, but unfortunately, we did not have an ETA from the manufacturer at that time. To avoid confusion, we ensure that our website clearly displays "in stock and ready to ship" only for items available.
When you called on 09/09, our team requested an ETA from the manufacturer, and by 10/10, we informed you that we still had no ETA. While some customers choose to wait for items to come back in stock, we understand your frustration with the delay, especially given the urgency of needing the part for your pool in the middle of summer. We do our best to quickly notify customers when an item is out of stock to help them make the best decision for their situation.
We're very sorry for the trouble this caused, and while we did our best to communicate with you throughout, we regret that it impacted your pool's condition. We hope to have the opportunity to serve you better in the future.
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